1st Line Support Technician

Kickstart Your Tech Career with a Team That Values You — Not Just Your CV!

Do you bring great communication, a curious mind, and a positive ‘can-do’ attitude?
If so, you could be the perfect fit to join a growing Managed Service Provider (MSP) based in Redhill — where personality, potential, and enthusiasm count just as much as technical know-how.

Our client’s team is made up of friendly, down-to-earth individuals from all kinds of backgrounds — from hospitality and public service to music and retail. What unites them is a shared drive to help others, a willingness to learn, and the energy to build rewarding IT careers. They’ll teach you the tech — you just bring the spark (and a little knowledge!)

Job Title:

1st Line Support Technician
Salary: £27,000 – £32,000 (dependent on experience)

Location:

Redhill, Surrey (own transport essential)

Why Join?

* Clear routes for progression within a growing MSP

* Funded training and professional development (including CompTIA certification)

* 22 days holiday, rising to 25 with service

* Performance-based bonus scheme

* Company laptop and regular team socials

What You’ll Do

* Act as the first point of contact for customer queries — providing friendly, reassuring, and efficient support.

* Log, track, and resolve IT issues in the service management platform.

* Learn hands-on across a wide range of technologies, including Microsoft 365, Windows, and networking.

* Liaise with the wider technical team to find solutions that delight customers.

* Play a key role in maintaining an excellent customer experience at every touchpoint.

Who You Are

You don’t need a degree or existing IT qualifications — training and mentorship are provided. What matters is:

* You enjoy solving problems and helping people.

* You’re confident communicating with customers by phone and email.

* You’re organised, proactive, and willing to learn.

* You have previous experience in a customer-focused role

* A passion for everything IT - You see technology as something to explore and grow with — not something to be intimidated by.

The Opportunity

This is the perfect launchpad for someone looking to build a career, not just take another job. Expect a steep but rewarding learning curve, a supportive team behind you, and the chance to grow from support technician to skilled IT professional — with recognised training to back you up.

Ready to grow your career in tech — starting with who you are today?
Apply now and take your first step into the world of IT!

For Your Information

* Interested? Please send your CV in Word format only

** Please only apply if you already have the right to work in the UK (indefinitely & without sponsorship)

*** Know someone suitable? Ask us about the Your Recruit paid referral fee

Due to the high volume of applications, only shortlisted candidates will be contacted. If you haven’t heard from us within 7 days, please assume your application has been unsuccessful on this occasion. You are welcome to apply for future roles, and we will keep your details on file.

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