IT First Line Support Technician

Responsibilities

• Under general supervision provides 1st and 2nd line IT Technical Support to Travelers UK staff.
• Ensures that customers have optimum use of corporate IT Systems, with specific responsibilities for all Core Systems, Personal Computers and Peripherals for the Travelers UK offices.
• Working as part of the IT Technical Support team, assist with the day to day support of the Travelers PC desktop and supporting systems, and carry out any IT related requests, as instructed by the support manager.
• Assist with the support for all PC hardware, laptops, printers, scanners, Mobile and PC based applications such as Microsoft Outlook and MS Office.
• Work with third parties and pass calls to other teams within IT when required.
• Utilize the IT Service Desk system effectively for the logging and tracking of incidents and requests within set SLAs.
• Carry out internal moves and setup of presentation equipment for meetings as requested by business users in the IT Service Desk.
• Perform other duties as assigned.

• Related experience in a technical customer service position is preferred.
• Business or Information Technology or related education and training preferred.
• Experience supporting or training completed on the following is preferred:
  Apple iOS Mobile Device support (iPhone, Droid)
• Network and connectivity technical knowledge preferred.
• Business Application support experience preferred.
• System Access experience preferred.
• Technical Knowledge:
  Ability to handle multiple situations presented through multiple reporting channels.
• Demonstrates a basic knowledge of infrastructure & application systems and of the systems areas supporting the business functions including agency system configurations and applications.
• Effectively contributes and communicates with the immediate team, systems staff, other business units, service offices, agents, and customers through a collaborative style.
• Able to recognize and analyse problems and develop timely solutions with some supervision.