Retail Outlet Operative

We are currently looking to recruit a full-time Retail Outlet Operative to support our Retail Team, based at OKA Godstone in the Surrey countryside. One of our first, three outlet stores that has deliveries of new outlet stock every week and at least a 25% discount of each item.

We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Retail Outlet Operative with a positive attitude and entrepreneurial spirit who can help us nurture this company culture.

Reporting directly to the Store Manager as a Retail Outlet Operative, you’ll support the smooth day-to-day operations of the outlet store. You’ll play a key part in maintaining a professional, tidy and safe environment for both customers and the team.

This is a hybrid role covering both stockroom and shop floor responsibilities.

• Receive deliveries, unload stock, and complete relevant paperwork.
• Move and manage stock in the stockroom, ensuring accuracy, organisation, and follow-up of discrepancies.
• Maintain a clean, tidy, and well‑organised stockroom at all times.
• Support inventory control, including cycle counts, stock checks, and management of faulty or unlabelled items.
• Support promotional setups, seasonal changes, and general store preparation.
• Provide strong shop floor support, including serving customers, handling enquiries, and assisting with sales transactions.
• Replenish stock and maintain high visual merchandising standards across the store.
• Work closely with the team to ensure smooth day‑to‑day store operations and a positive customer experience.
• Be flexible and proactive in supporting both sales and operational needs across the store.

• Previous experience in a retail or stockroom environment (homeware or furniture experience preferred).
• Strong customer service skills with a positive, can‑do attitude.
• Reliable and proactive team player.
• Good organisational skills and attention to detail.
• Able to work flexibly, including weekends and peak trading periods.
• Physically fit and comfortable with manual handling tasks.
• Confident communicator and problem‑solver.
• Passionate about interiors and the OKA brand.

• Put the Customer First – provides exceptional internal and external customer service at all touchpoints.
• Be In It Together – approachable, personable, committed to shared success.
• Think Big – creative, innovative, solutions orientated.
• Own It – curious, persistent, drives results.
• Stay Playful – energises others, focuses on positives and opportunities, finds room for spontaneity.

• Length of Service increases.
• Day off for your birthday.
• Enhanced Maternity Pay.
• Employee Assistance Programme.
• Eligibility for a discretionary company.
• Company pension scheme, life assurance cover, free eye tests, cycle‑to‑work scheme, interest‑free travel loans, social events, online wellbeing centre and more.

If successful you will become part of the OKA family, a fast‑paced and dynamic business. If you would like to apply for this position, please send your CV and details of your salary expectations, notice period and right to work information via the link provided.

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.

We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British‑born, today we have 15 stores across the UK – an established interior design and trade business, a mail‑order service and a thriving website.