Assessor

Benefit and Money Adviser

• Annual Salary: £37,250
• Location: Redhill, Surrey
• Job Type: Full-time, Permanent
• Schedule Type: Hybrid (2 days in office per week, dependent on business needs)
• Work Hours: 36 hours per week

Join our team and make a significant impact in people's lives by ensuring they have access to essential financial resources and support. As a Benefit and Money Adviser, you will be a crucial part of our financial inclusion team, dedicated to improving living conditions and providing services that make a real difference.

Day-to-day of the role:

• Support residents to maximise their income by identifying and securing all eligible welfare benefits. This includes completing applications over the phone and during home visits.
• Manage a caseload of residents, providing tailored advice on benefits, budgeting, and debt, and documenting all guidance and next steps through written follow-up communication.
• Challenge benefit decisions through mandatory reconsiderations and appeals, preparing cases and supporting residents through the process to achieve positive outcomes.
• Represent residents at tribunal hearings where appropriate, preparing written submissions and presenting structured arguments based on legislation and case law.
• Provide practical, person-centred support to residents who may be vulnerable or experiencing financial hardship, helping them sustain their tenancies.

Required Skills &

Qualifications:

• Proven experience delivering advice in a customer-facing setting (e.g., Citizens Advice, housing, local authority, charity, or similar).
• Strong knowledge of welfare benefits, including claims, mandatory reconsiderations, and appeals.
• Excellent communication skills, with the ability to write accurate letters and explain complex information to residents.
• Good numeracy skills and the ability to assess benefit entitlements to improve residents' financial situations.
• Confidence in managing your own caseload independently, including all associated administration.
• Holds a full driving licence, has access to a vehicle, and is comfortable travelling and carrying out home visits.

Benefits:

• Competitive salary.
• Fantastic work/life balance with flexible working and generous leave entitlement.
• Strong focus on learning and development, with opportunities to grow your skills and career.
• Enhanced maternity, paternity, and adoption pay.
• Funded health cash plan.
• Extensive wellbeing support.
• Voucher-based recognition scheme.
• Retail discounts.

We are committed to creating a diverse and inclusive workplace and encourage applications from all candidates, including those from minority ethnic groups, the LGBTQ+ community, people with disabilities and long-term health conditions, neurodivergent individuals, parents, carers, and people from lower socio-economic backgrounds.

Selection process:

To apply for the Benefit and Money Adviser position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.