Product Engineer II

Overview Join Esri's Information Systems and Technology (IST) division and help shape the future of product operations and release readiness across the organization. As a Product Engineer II supporting business applications, you will serve as a product and platform steward for Esri's enterprise product operations platform, guiding its roadmap, governance, adoption, and continued evolution.

Your primary focus will be an Airtable-based platform that centralizes product business rules, release planning, operational change requirements, workflow management, task tracking, and readiness activities across multiple business units. You will combine platform expertise, product thinking, and cross-functional collaboration to improve operational outcomes, strengthen data and process consistency, and help teams successfully adopt new capabilities.

Responsibilities Serve as a product and platform steward for the business application supporting product operations and organizational release readiness

Partner with Product Owners and operational stakeholders to identify process needs, define desired outcomes, and prioritize platform improvements

Manage the intake and evaluation of enhancement requests, balancing stakeholder impact, dependencies, governance requirements, and long-term platform health

Configure and optimize platform workflows, automations, interfaces, and business rules that improve the consistency and efficiency of product operations

Coordinate operational readiness activities for platform changes, including acceptance criteria, user validation, documentation, communication, launch support, and post-release review

Maintain and prioritize the platform backlog and contribute to roadmap planning based on operational impact, stakeholder needs, risk, and organizational readiness

Establish and maintain governance standards for platform configuration, product business rules, data quality, access, documentation, and change control

Oversee product information workflows across Airtable, Service Now, and related enterprise platforms, helping ensure reliable data exchange, clear ownership, and alignment with established business rules

Monitor platform health, adoption, data quality, and workflow effectiveness to identify risks, recurring issues, and opportunities for continuous improvement

Develop enablement resources and provide guidance that helps stakeholders effectively use platform capabilities and follow established operational processes

Evaluate new platform, automation, and AI capabilities and recommend applications that improve product operations and release readiness outcomes

Facilitate post-launch reviews, gather stakeholder feedback, and translate findings into prioritized platform and process improvements

Create and maintain product documentation, knowledge articles, governance guidance, support resources, and operational procedures

Requirements2+ years of experience supporting, configuring, administering, or improving enterprise business applications or operational platforms

Experience supporting a product or platform through discovery, prioritization, implementation, release readiness, adoption, and sustainment

Experience translating operational needs into platform configurations, workflows, business rules, or prioritized enhancements

Experience coordinating user acceptance, release readiness, change adoption, or post-launch support activities

Experience with workflow automation, platform scripting, integrations, APIs, or data exchange concepts

Understanding of product management practices, including discovery, backlog prioritization, roadmaps, acceptance criteria, and outcome measurement

Experience supporting platform governance, data quality, documentation, access, or change-control standards

Strong analytical and problem-solving skills with the ability to identify process gaps and recommend sustainable improvements

Excellent written and verbal communication skills and the ability to work effectively with technical and nontechnical stakeholders

Incorporate appropriate security and data privacy safeguards into work activities, communications and deliverables to protect sensitive, confidential and regulated information

Bachelor's degree in Computer Science, Information Systems, Engineering, Business Information Systems, or a STEM-related field

Recommended Qualifications

Experience with product operations, release management, platform management, or business systems ownership

Experience administering or optimizing Airtable or a comparable…