Warehouse Customer Service Team Lead

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GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Look what you’ll get by joining the
GEODIS
team!

• Get Good Money
  – Fair pay and some jobs come with bonus opportunities.
• Get the Right Job/Right Schedule
  – Part-time, full-time, seasonal – days, nights, weekends, and even gig work. We have the job and shift you want.*
• Get Paid Early
  – Payday as early as you want. Access your earnings on demand.
• Get Free Healthcare
  – Access to telemedicine from day 1 at no cost. Other benefit options include healthcare, dental, and vision at affordable costs after a short waiting period.*
• Get a Break
  – Paid holidays, time off, short-term disability, and new parent leave are a few of the ways we support time away from work to take care of your life.*
• Stay Safe
  – We pride ourselves on a safe, clean, and healthy work environment for everyone.
• Get a Voice
  – We are always asking teammates to tell us how to make their experience working at
  GEODIS
  even better.
• Get Promoted
  – When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year.
• Get a Boost
  – Our "GEODISCompassion Fund" makes one-time grants to teammates who have experienced unexpected catastrophes.
• Get Involved
  – Volunteer in your community or donate to the "GEODISFoundation" or "GEODISCompassion Fund".
• Have FUN
  – Work with fun, supportive people just like you!
• Find Your Place
  – We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging.
• Find Your Future
  – Whether you are interested in the opportunity to work seasonally or looking to launch your career,
  GEODIS
  is the place!

* Eligibility varies based on location, job, employee type, or length of service.

Warehouse Customer Service Team Lead is responsible for tracking freight shipments from multiple warehouses to destination via WMS and web-based visibility portal. Leads customer service activities such as responding to inquiries, processing orders, and handling customer complaints.

• Utilizes warehouse management systems to track the entire timeline of customer orders; such as Mercury Gate, Synapse, Red Prairie, etc.
• Communicates directly with customers and their distributors along with the transportation department and warehouses on the status of orders tracked
• Works directly with account customer service group and distributors to resolve issues related to warehouse and transportation services
• Provides leadership to the Customer Service Representatives by solving problems, offering guidance, and providing support
• Interacts with customers by phone, email, or in person and receives orders or changes in service
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
• Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary
• Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information
• Assures proper invoicing of accounts by verifying computer generated invoices
• Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner
• Reports customer feedback to management, including any signs of customer dissatisfaction
• Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
• Performs paperwork associated with orders including the maintenance of customer files
• Maintains current and accurate procedure book which details the…