Customer Success Associate

Overview Join Esri as a Customer Service Representative, a key contributor to delivering exceptional experiences for our customers worldwide. In this role, you will serve as a trusted partner, ensuring seamless interactions and operational excellence. You’ll leverage your problem-solving skills, attention to detail, and ability to collaborate across teams to help customers achieve success with Esri’s solutions. This position offers opportunities for professional growth and advancement within Customer Service and across the organization.

Responsibilities Deliver exceptional customer experiences:
Act as the primary point of contact for inquiries, ensuring timely, accurate, and personalized support that strengthens customer relationships.

Own the order lifecycle:
Manage all stages of the order process—from initiation to fulfillment—while maintaining precise records and ensuring compliance with organizational standards.

Collaborate across teams:
Partner with internal departments to resolve complex issues, provide insights, and ensure customers receive comprehensive solutions.

Drive operational excellence:
Analyze processes, identify areas for improvement, and contribute to initiatives that enhance efficiency and customer satisfaction.

Champion continuous learning:
Stay informed on systems and best practices to provide knowledgeable guidance and support evolving customer needs.

Requirements1+ years of professional or customer service experience in a similar position, supporting similar responsibilities

Effective communication, prioritization, and multi-tasking skills with high attention to detail including experience working in a fast-paced environment

Ability to use resources to research issues and manage complex customer inquiries

Customer oriented with a high level of professionalism

Ability to learn new concepts and software programs quickly, retain large amounts of information, and adapt as priorities change

Experience with Microsoft Office Suite Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.High School diploma or equivalent

Recommended Qualifications Bachelor’s in business or related field

Minimum typing speed of 35 wpm Knowledge of SAP and Salesforce Basic knowledge of Microsoft Excel#LI-SM1#LI-Onsite Total Rewards Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth.

Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is $19.10—$33 USDThe Company At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change.

We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work.

Our commitment to these principles extends to the global communities we serve by creating positive change with GIS…