Order Management Coordinator

Job Title

Order Management Coordinator

Telamon is a leading provider of connectivity integration, implementation, and distribution solutions for many of the world's most recognized telecommunications, transportation and consumer brands. Founded in 1985, we are a minority-owned company headquartered in Carmel, Indiana, and maintain a global footprint with locations in North America, Europe, and Asia.

This work isn't easy—and that is exactly why we do it. Telamon thrives when we're solving problems that help enhance connectivity and lead to simplicity, safety, and reliability in everyday life. We are cultivating deeper connections with every bond we forge: a more comprehensive network that serves the world around us—inside our walls and out.

At Telamon, leveraging AI and digital tools is a core part of how we operate. We expect employees at all levels to actively explore and apply technologies that improve productivity, decision-making, and overall performance.

The Order Management Coordinator works on activities associated with coordinating multiple projects/product lines, order processing activities, and shipment of orders to meet customers' expectations.

• Receive customer orders via email or electronically.
• Review and coordinate shipments based on customer provided information and works with customers on discrepancies or changes of orders.
• Interface with external customers to include, but not limited to, providing updates/status, pricing, stock availability/backorders and answering questions. These types of customers include field engineers, PIC's Planners, PM's, contract managers, material managers, etc.
• Process requests for defective replacements and good stock returns.
• Work with designated logistics teams to coordinate shipping/delivery of materials to customer locations.
• Coordinate with multiple internal departments to ensure customers' needs are satisfactorily met including but not limited to checking on inventory, assembly, and shipping scheduling.
• Daily review inventory and create shipments to strive for the best OTD performance.
• Determine root cause for late delivery and lead improvements to resolve/prevent these causes.
• Prepare responses to requests for quotes based on customer's needs.
• Review MRP exceptions escalated by internal teams for assigned suppliers and take appropriate actions and correct the discrepancies between Supply and Demand.
• Collaborate with IT to establish and maintain IT goals and objectives for business projects
• Provide backup support for other programs.
• Manage Accounts Receivable responsibilities by troubleshooting and resolving aging customer invoice issues.
• Occasionally engage in conference calls with all departments including customers
• Prepare various sales reports and recaps of shipments, bookings, backlogs and related sales activities.

• No direct reports.

• Minimal Travel Required

• Sitting:
  Frequently (up to 6-8 hours per day) – most work is done at a computer or desk.
• Standing/Walking:
  Occasionally – may need to move between departments or attend in-person meetings.
• Lifting:
  Occasionally lifts office materials or small packages (generally less than 20 pounds).
• Reaching/Handling:
  Frequently – using hands and arms to work on a computer, phone, and paperwork.
• Talking/Hearing:
  Frequently – required for phone calls, video meetings, and team/customer interactions.
• Vision:
  Constant – required to read emails, review orders, input data, and prepare reports (use of computer screen for extended periods).
• Typing/Keyboarding:
  Constant – data entry and email communication.

• Ability to effectively meet customer's needs, build productive…