Program Manager, Hospital Partnerships

Redlands, 1701 Orange Tree Lane, Redlands, CA 92374, USA

At One Legacy, every moment counts. As the nation's largest organ, eye, and tissue recovery organization, we are dedicated to saving lives and sharing hope. Guided by our values of integrity, compassion, stewardship, diversity and inclusion, urgency, innovation and excellence, and collaboration, our team works tirelessly to honor every gift of donation. Thisifest is more than a job; it’s an opportunity to make a profound impact on countless lives.

This is the career in medicine that you never knew existed.arczy and rewarding profession in the field of organ and tissue donation, where you can truly save lives and make a difference every day.

Job Type: Full‑time, Exempt.

Work Hours: The workweek for full‑time exempt employees is normally 40 hours; however, emphasis is on meeting the responsibilities assigned to positions rather than on a fixed number of hours. Must be available evenings, holidays, and weekends as required.

Work Setting: In‑person and Field Service Area

Location: Redlands, CA

Travel: Frequently required to travel by personal auto to hospitals, meeting sites, and other locations within our service area.

The Program Manager, Hospital Partnerships (PMHP) is a primarily field‑based position designed to oversee the donation programs within hospitals and inspire hospital partners to build a positive culture of donation while maximizing their potential for organ, eye and tissue donation. As the primary liaison between One Legacy and the hospital, the PMHP fosters collaboration and communication with healthcare professionals and develops customized donation programs to ensure hospital and donor family experiences are consistent and meet the highest level of quality service.

Along with cultivating relationships, the PMHP advocates for those on the donor registry and patients awaiting life‑saving transplants.

Utilizing data‑driven strategies, the PMHP guides key administration and hospital team members in developing policies and procedures per federal and state guidelines to address process improvement and ensure optimal performance outcomes. Hospital development oversight includes, but is not limited to, managing the donation process to fruition, analyzing, and presenting donation metrics, conducting educational in‑services, and addressing any challenges in real time to support the donation process.

The PMHP functions as a subject matter expert for both hospital partners and One Legacy team members in achieving success with the donation process.

Apply the three pillars of building Relationships, Systems and Resources to ensure the success of the donation process and the efficiency of One Legacy operations.

• Implement and manage customized hospital organ, eye and tissue donation programs while strategizing with hospital partners to achieve Centers for Medicare and Medicaid Services (CMS) benchmarks.
• Establish working relationships with physician groups to provide support services for active referrals and donors. Examples include intensivist, hospitalist, trauma, and palliative care groups.
• Proactively identify educational opportunities within hospital and physician groups and conduct education to meet or exceed CMS conditions of participation.
• Establish and maintain contracts with hospitals to ensure that state and federal laws, standards, regulations, governing bodies, and accrediting agencies are met.
• Collaborate with hospitals to develop and implement policies, procedures and processes that maximize organ, eye and tissue donation and are compliant with federal, state, and accrediting agency requirements.
• Prepare and analyze performance data and partner with hospitals to develop and implement data‑driven performance improvement plans.
• Develop internal One Legacy relationships through training andteness collaboration to address performance improvement.
• Collaborate with eye and tissue bank representatives in assigned hospitals, if applicable.
• Encourage hospital partner participation in organ, eye and tissue donor awareness events, community‑based donation promotion…