Sr. Process Improvement Consultant

Leverage your technical expertise and passion for process improvement to identify, define, manage, and deliver transformational improvements. The Senior Process Improvement Consultant is a master practitioner and leader within the internal-consultant model, responsible for driving and facilitating advanced process improvement initiatives, mentoring colleagues, and leading the development of new service offerings.

• Lead Service Offerings: Deliver, design, launch, and continuously improve new process improvement services, such as kaizen events and innovation sprints, ensuring alignment with organizational goals and best practices.
• Consulting & Mentorship: Serve as a lead consultant on complex projects, providing expert guidance, coaching, and mentorship to other team members, fostering a culture of continuous learning and skill development.
• Process Design & Reengineering: Independently lead the analysis, modeling, and redesign of complex business processes, leveraging advanced tools and techniques to deliver measurable improvements.
• Community of Practice Engagement: Actively participate in and help shape the cross-divisional Community of Practice, sharing knowledge, facilitating workshops, and driving adoption of process improvement methodologies.
• Stakeholder Management: Build consensus and influence stakeholders at all levels, advocating for process improvement initiatives and facilitating buy‑in for transformational change.
• Continuous Improvement: Champion a culture of continuous improvement, identifying opportunities, implementing solutions, and measuring impact.
• Quality Assurance: Ensure adherence to process standards and procedures, providing leadership in compliance and best practices.

• 5+ years of experience with business process improvement
• Experience with Agile, Lean, and Dev Ops methodologies
• Strong documentation and diagramming skills
• Ability to think strategically and plan and implement collaboratively
• Strong sense of accountability for the success of the team and a passion for delivering value
• Experience proactively escalating issues to appropriate levels of management
• Demonstrated knowledge of business analysis skills, including process and data‑driven analysis experience using common industry frameworks
• Ability to document and analyze complex business processes using process modelling tools such as Microsoft Visio or Lucid Chart
• Strong facilitation skills to elicit requirements from various personalities across the organization, including senior executives
• Proven experience driving consensus across multiple stakeholders from different business functions
• Excellent verbal and written communication skills to work effectively with business stakeholders, team members, and management
• Ability to understand technical jargon and communicate it in layperson’s terms
• Flexible and adaptive, reacting to project adjustments and alterations promptly and efficiently
• Ability to effectively prioritize and execute tasks independently
• Experience successfully championing change through advocacy, collaboration, and communication
• Bachelor's in business management, strategy, or a related field

• Training, experience or certifications in Lean, Six Sigma, or Business Process Management (BPM)
• Training or direct experience with cross‑functional process improvement initiatives
• Experience leading cross‑functional teams, including extended business partners and third‑party vendors
• Exposure to enterprise architecture frameworks and methodologies
• Experience directly leading organizational change management activities
• Training and/or direct experience with business analysis skills as described in the Agile Extension of the BABOK
• Knowledge of UX/UI principles
• Knowledge of enterprise architecture and business architecture frameworks (TOGAF, BIZBOK)
• Experience with ITIL processes
• Experience with Service Now (ITSM, ITBM, ITOM, CMDB, and related tools and practices)
• Experience working in functional areas such as product development, product management, or professional services in a software development company

Total Rewards

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