System Engineer

Overview System Engineers deploy, optimize, and support advanced ArcGIS implementations in complex customer environments for Professional Services engagements. They partner directly with customers to consult on ArcGIS Enterprise architecture, deployment, configuration, integration, and performance optimization. In addition, they serve as leaders within the Esri community, sharing expertise on system performance, troubleshooting, scalability, compute capacity, security, and best practices for enterprise GIS environments.

Responsibilities Deploy complex ArcGIS solutions in multifaceted environments, including multiple data centers, geographically distributed deployments, disaster recovery architectures, advanced cloud-native capabilities, deployment automation, and specialized or emerging configuration patterns

Configure and optimize ArcGIS Enterprise environments to meet Professional Services customers' service level agreements (SLAs) and operational requirements

Exercise excellent judgment to advise customers on innovative, effective, and creative solutions that leverage Esri technology and content to support better decision-making

Recommend appropriate strategies, architectures, and solutions, and collaborate with customers to develop ArcGIS implementation, upgrade, and migration plans

Apply critical thinking to assess business and technical requirements, design resilient architectures, and mitigate operational risks

Collaborate with Professional Services staff to resolve complex deployment issues and technical challenges

Participate in Esri and Professional Services technical communities by contributing to product discussions, sharing expertise, and recommending implementation best practices

Partner closely with Professional Services customers and business partners to identify, design, validate, and optimize key GIS workflows on the ArcGIS Enterprise platform

Requirements5+ years of experience implementing, administering, and supporting enterprise GIS solutions

Experience deploying and supporting advanced enterprise GIS solutions using Esri software products

Experience with Windows and/or Linux system administration in enterprise environments

Experience designing, implementing, and administering relational database management systems, including SQL Server, Oracle, and/or PostgreSQL Experience with Enterprise Geodatabases is highly desirable

Familiarity with networking concepts and technologies, including domains, Active Directory, DNS, HTTPS, firewalls, proxies, load balancing, and network security

Strong analytical and troubleshooting skills, with the ability to identify and resolve complex technical issues

Excellent verbal and written communication skills, with the ability to clearly explain technical concepts to customers, executives, technical teams, and non-technical audiences

Ability to assess business and technical requirements and translate them into scalable, reliable GIS solutions

Bachelor's degree in Computer Science, Geographic Information Systems (GIS), Mathematics, Engineering, or a related STEM field

Recommended Qualifications

Experience with modern technology implementation patterns, including service-oriented architectures (SOA), cloud computing, and cloud-native solutions

Knowledge of software engineering principles and experience applying application development best practices to design, deploy, and support enterprise systems

Master's degree in Computer Science, Geographic Information Systems (GIS), Mathematics, Engineering, or a related STEM field #LI-TM1#LI-onsite

Total Rewards Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k)…