Facility Manager

Overview

JLL empowers you to shape a brighter way
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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

As a Facilities Manager at JLL, you will serve as the manager for assigned sites while providing leadership and direction to a team of FM staff in delivering facilities management services in professional office and warehouse environments. This role requires you to achieve expected service levels described in Service Level Agreements and measured by Key Performance Indicators while ensuring services are delivered at the lowest possible cost within prescribed budgets for each facility.

You will lead a regional Facilities team that provides services to clients across an assigned region within the United States and drive operational excellence in facility management leadership.

Strategic Leadership and Operations Management

• Execute overall vision and leadership for regional facilities team and establish strategic direction for operations and maintenance
• Ensure alignment with client goals while overseeing operational aspects of properties to protect, maintain, and improve value of client sites
• Inspect buildings routinely to guarantee building services meet quality standards
• Monitor and review preventive maintenance programs and use data to develop trends for continuous improvement
• Transform operational practices to leverage JLL tools, processes, relationships, and best practices for efficient service delivery

Safety and Training Management

• Ensure all client and JLL safety procedures are followed and maintain a safety-first culture
• Promote safe work practices through training and recognizing safe behavior
• Assist in development of training programs to increase team technical capabilities
• Lead and assist in site incident investigations using structured problem solving to identify root causes

Vendor and Contractor Management

• Manage third-party contractors and vendors for operating and maintaining properties
• Collaborate with Senior Facilities Manager and Sourcing Manager to bid and contract maintenance services
• Identify cost savings opportunities with strategic sourcing to support contracting efforts
• Ensure contractor performance meets quality standards and budget compliance

Client Relationship Management

• Develop and maintain positive relationships with client branch managers and operations teams
• Serve as primary interface with client representatives to determine expectations
• Ensure delivery of committed services and overall satisfaction with JLL performance
• Demonstrate leadership and problem-solving in delivering services

Employee Management and Development

• Foster collaborative teamwork and maximize productivity
• Provide strategy and continuous improvement to drive facility personnel to higher service quality
• Roll out and train users on standard CMMS tools, processes, and systems
• Complete performance reviews mid-year and year-end with comprehensive evaluation
• Coach staff to address performance gaps and implement improvement plans
• Support employee career growth opportunities with Account Management
• Promote a culture of diversity and inclusivity

Financial Management and Budget Oversight

• Develop and maintain operating budgets for all sites and meet KPI targets
• Provide variance analysis and forecast to client for financial transparency
• Meet cost savings targets to contribute to significant savings over the contract term
• Work with finance and accounting to produce timely and accurate reports
• Develop multi-year capital improvement plans and manage in-scope projects

Compliance and Quality Assurance

• Maintain sites using SLAs and KPIs for optimal performance
• Ensure compliance with minimum audit standards and…