Patient Operations Specialist - Evenings

Overview

Central Oregon Pediatric Associates (COPA) is hiring a full-time Patient Operations Specialist - Evenings in Redmond, OR.

Schedule:

Monday - Friday, 11:30am - 8:30pm.

Location:

Redmond, OR (In-Person).

• Greeting and welcoming customers with exceptional customer service in person and by phone
• Registration information verification in person and by phone
• Check-in of patients properly and thoroughly without errors
• Listen to patients and make them feel welcomed while maintaining appropriate flow
• Fill in all required fields within EMR to ensure quality care
• Clear communication with staff across all departments to ensure proper daily flow
• Scan and label documents into the proper locations
• Provide correct forms and release of information to patients and parents for proper flow for providers and clinical staff
• Answer and transfer calls correctly
• Create encounters to clinical departments, providers, and other departments efficiently
• Schedule future and same-day appointments correctly (repeat date, time & location)
• Verify insurances and possess knowledge of insurances
• Maintain Patient Portal/ My Health appointments and assist families to create accounts
• Deliver labs and faxes to appropriate areas
• Restock forms as needed
• Collect money and copays by phone and in person; post payments correctly and balance tills
• Quality assurance of fee slips for processing
• Audit accounts for accuracy
• Proper follow-through with follow-up appointments/check-out
• Relay appropriate appointment detail and financial information to patients prior to appointments
• Exercise problem-solving and conflict resolution within provider schedules
• Knowledge of HIPAA & rules for medical records regulations
• May be asked to participate in the training program for all new hires
• May be required to travel between COPA clinics and the business office
• Performs other related work as directed by immediate supervisor

• High School diploma or equivalent required.
• Recognized certifications include: AHIMA - RHIT, AAPC - CPC, OHA - HCI Qualified or Certified Interpreter. (Not required for role.)

• Three years of customer service experience required; clerical experience in a clinical setting preferred. Intermediate and advanced phone, verbal and computer skills. Ability to work well under pressure with minimal supervision. Flexibility and willingness to handle a variety of tasks. Ability to adapt to changing needs of the department and organization.
• Must be flexible and willing to work at any COPA site during evenings, weekdays and weekends as needed for coverage.
• Epic EMR experience preferred. Proficient with Microsoft Office Suite.
• Bilingual in Spanish and English is a plus.

• Clear and audible speaking voice; ability to hear normal speech level in person, over the telephone, or via required technology. Sitting or standing for long periods. Frequent repetitive motion (keyboard use).
• Occasional lifting and/or moving up to 30 pounds and on rare occasions up to 50 pounds. Vision abilities include close, distance, color, peripheral vision, and depth perception.
• Must be able to wear appropriate personal protective equipment (PPE) as required.

• Work inside a general medical office or personal office (HIPAA compliant) with ergonomically configured equipment.
• Travel between COPA clinics, business office and community partners as required.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.

COPA is looking for a candidate with a strong work ethic and a passion for the health of each of our patients. The right candidate will thrive in a private practice where they have the opportunity and flexibility to positively impact the life of a child and their family. If this opportunity resonates with you and you can demonstrate a history of high quality, service-oriented performance, we welcome your application!

Please submit a cover letter explaining your desire to work in Pediatrics, your current resume and apply online at COPA's website.

COPA is a…