Phlebotomist

Overview

Relief

Pay range: $22.17 - $27.72

Employer: ST. CHARLES HEALTH SYSTEM

Title: Phlebotomist

Reports to: Varies depending on location

Department: Laboratory, or Family Care/Ambulatory Care Clinic

Date last reviewed: October 2023

Position overview: The Phlebotomist processes laboratory orders and performs phlebotomy procedures/collections with as little discomfort as possible to patients of all ages. The position follows System policies and procedures and Phlebotomy Scope of Practice. This position does not directly manage other caregivers, but may review and provide feedback on the work of other caregivers.

Essential functions and duties:

• Communicates and interacts with a diverse population and professionally represents St. Charles Health System.
• Delivers excellent customer service that is timely, efficient, and accurate.
• Works with patients and/or family members who may be experiencing multiple emotions; resolves conflicts and reaches consensus with diverse needs.
• Interacts with all levels within the organization and with external customers/clients/potential employees.
• Facilitates consensus among health care professionals and agencies to achieve expected results.
• Works under pressure in a fast-paced environment.
• Meets all competency requirements and training timelines; completes an in-depth sign-off sheet for procedures performed.
• Prioritizes requests for procedures based on urgency and test type; uses the Lab Information System and critical thinking to manage specimen collections.
• Processes and tests samples using laboratory instruments and follows standards; performs POC testing, including CLIA waived and moderate complexity testing with QC.
• Navigates multiple computer systems to locate orders, verify patient information, address billing questions, place orders, and meet regulatory requirements for Medicare and other payers.
• Maintains accuracy during interruptions and demonstrates critical thinking and multitasking.
• Distributes results via fax, phone, or delivery as requested by clients.
• Assists in special projects as needed.
• Trains and mentors using constructive feedback after meeting competency and experience requirements.
• Supports the organization’s vision, mission, and values; promotes Lean principles and continuous improvement.
• Provides and maintains a safe environment for caregivers, patients, and guests.
• Maintains professionalism and confidentiality; adheres to laws, policies, and procedures and supports ethical practices; reports known or suspected violations and cooperates with investigations.
• May perform additional duties of similar complexity within the organization as required or assigned.

• Greets clients on arrival and interacts with patients according to hospital surroundings and time of day.
• Assists the RN and MD in blood sample collection and during specialty procedures, including, but not limited to:
• Adrenal Study blood collections
• MRI pediatric blood collections
• Lumbar puncture blood collection
• Bone marrow collections
• Legal blood collection with law enforcement
• Arterial blood collection

Responds quickly to codes, traumas, rapid responses, and participates in rotations with appropriate training. May perform AHA BLS as requested by RN or MD.

Manages various patient types and challenging situations, including altered mental status or distress, on-site and off-site encounters.

Ensures correct patient selection and assigns encounter numbers accurately.

Registers all patients for laboratory services as ordered; collects payments for specialty kit draws; reviews eligibility responses and insurance plan selections.

Researches tests and diagnostic codes as required by billing and insurance guidelines, notably Medicare and other government programs; informs patients of expenses beyond insurance reimbursement and assists patient decisions before proceeding with tests.

Maintains understanding of downtime processes.

Education

• Required: High school diploma or GED
• Preferred: Participation in college level science classes

Licensure/Certification/Registration

• Required: AHA Basic Life Support for Healthcare Providers
• Preferred: Phlebotomy certification…