F&B Manager

Overview

Description

F&B Manager - FT with Benefits

The F&B Manager is primarily responsible for overseeing and managing the food and beverage operations within the establishment.

The F&B Manager is expected to spend more than 50% of their time performing the duties below and is expected to exercise discretion and independent judgment in carrying out their duties. In exercising discretion and independent judgment, the F&B Manager is expected to compare and evaluate possible courses of conduct and act or make a decision after considering the various possibilities, including when the F&B Manager makes suggestions and recommendations to others.

The fact that the duty is in bold does not necessarily mean it is of more or less importance than non-bolded duties.

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Observe guest reactions and confer frequently with team members to ensure guest satisfaction.
• Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
• Adhere to Hotel requirements for guest and team member accidents or injuries and in emergencies.
• Encourage Social Media/5-star compliments or reviews on OTA’s.
• Operational Management - Oversee day-to-day food and beverage operations, including restaurants, bars, banquets, room service, barista/coffee, and kitchen/culinary.
• Ensure compliance with health and safety regulations and maintain high sanitation standards – develop, implement, and oversee structured cleaning and maintenance.
• Creates Schedules for F&B teams.
• Quality Control - Monitor food and beverage quality and presentation to uphold the establishment's standards.
• Address any customer complaints or concerns promptly and professionally by responding to reviews.
• Inventory Management - Manage inventory levels of food, beverages, and supplies to minimize waste and control costs.
• Coordinate with suppliers to ensure timely and cost-effective replenishment.
• Customer Service - Foster a customer-centric culture to ensure a positive and memorable dining experience for guests.
• Interact with guests, gather feedback, and implement improvements based on customer comments.
• Understands food and beverage P&Ls and works successfully within budgeted parameters of labor, beverage, and operating expense lines.
• Responsible for accurate beverage cost controls as well as being in line with budget for monthly beverage costs.
• Manage monthly operating expense budget to ensure food and beverage associates have the tools they need to succeed.
• Maintain knowledge of: hotel features/services, hours of operation; scheduled in-house group activities, locations, and times; all hotel and departmental policies and procedures;
  Point of Sale software and Time Management systems; property expert on POS and reservation software and manages all data input, ensures proper training to new associates, and is the go-to person on the property for functionality issues.
• Collaborate with Chefs to build menus, plan holidays and special events, and create mutual support between the front and back of the house.
• Collaborate with the marketing team to maintain an incentivizing guest loyalty program. Source and acquire new items for the grab-and-go market that are locally sourced, sustainable, and unique.
• Work with vendors to establish proper product training for team members.
• Make suggestions and recommendations regarding recruitment and selection of team members and participate in the interview process of potential team members.
• Make suggestions and recommendations regarding the advancement and promotion of team members.
• Make suggestions and recommendations regarding recognition and reward programs, safety management, performance evaluations, and team member relations.
• Assist with team member relations, including handling complaints and grievances and making recommendations and suggestions to the Director of F&B when necessary, regarding disciplinary action to be taken against a team member, up to and including termination.
• Develop, implement, and oversee a structured cleaning schedule for F&B outlets.
• Maintain knowledge of correct…