Service Coordinator

6 days ago – Be among the first 25 applicants.

With core values based on People, Product, Pride, and Perseverance, our goal is to partner with companies across a wide range of industries – from data centers and clean rooms to surgery centers – tackling complex challenges that require custom HVAC solutions. Our team prides itself on a world-class reputation for manufacturing custom HVAC solutions that exceed customer expectations, and we proudly produce over 90% of our units, from start to finish, right here in beautiful Central Oregon.

Our team is growing rapidly, from 200 employees in 2022 to over 800 today, to meet demand for innovative solutions. We are looking for talented individuals across a broad range of specialties to continue this growth. If you are looking for a dynamic, fast-paced, growing, and fun environment where you can develop and hone your skills, we want to meet you.

Our team enjoys flexible shift schedules and generous benefits, including medical, dental and vision, short‑ and long‑term disability, and a 401(k) and HSA with a 175% employer match.

We welcome people who have a passion for ingenuity, perseverance, and pride, and who love innovation and the satisfaction of knowing their work matters.

The Service Coordinator plays a key role in supporting our field service team by managing technician schedules, booking travel, maintaining CRM data, and ensuring clear and timely communication with customers. This role is essential to the smooth execution of service projects and maintaining BASX’s high standards of customer care.

• Arrange travel for field service technicians including flights, lodging, and transportation.
• Ensure travel plans are cost‑effective and align with project timelines.
• Input and maintain accurate service records, technician assignments, and customer interactions in the CRM system.
• Monitor service tickets and update work orders as needed.
• Act as the primary point of contact for customers regarding service scheduling, technician arrival times, and follow‑up.
• Maintain technician safety/ CE documentation and expirations.
• Maintain records of site location safety/access requirements.
• Complete necessary documentation for service trips – MOP, MSOW, JHA.
• Coordinate with accounting to confirm techs receipts/job #s & confirm job completion for billing.
• Provide clear, professional communication to ensure customer satisfaction.
• Coordinate technician schedules to optimize coverage and minimize downtime.
• Respond to urgent service requests and adjust schedules accordingly.
• Generate reports on technician performance, service metrics, and customer feedback.
• Maintain organized records of travel, service calls, and communications.

• High school diploma or equivalent;
  Associate’s or Bachelor’s degree preferred.
• 2+ years of experience in a coordination or administrative role, preferably in field services or technical support.
• Proficiency in CRM systems (Salesforce, Service Max, or similar) and Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask and adapt to changing priorities.

• Experience with travel booking platforms.
• Familiarity with technician dispatch software.
• Background in customer service within a technical or industrial setting.

Entry level

Full‑time

Other

Machinery Manufacturing

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