Area Supervisor

Area Supervisor – Ross Stores, Inc.

Our values start with our people; join a team that values you!

Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.

• Success. Our winning team pursues excellence while learning and evolving.
• Career growth. We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork. We work together to solve hard problems and find the right solution.
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Company headquarters are in Dublin, CA. With 2023 revenues of $20.4 billion, Ross is a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The Area Supervisor is a member of the Store Leadership responsible for a specific assigned area of the Store and for general operations and supervision of the Store when functioning as the Manager on Duty. Responsibilities include opening and closing the Store, supervising Associates, maintaining a friendly shopping environment, ensuring proper merchandise presentation, and supervising company operational processes.

• Safety is the number one priority and safe behaviors are practiced in everything.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment; immediately correct or report unsafe conditions or practices.
• Responsible for building security including entrance/exit control, EAS device checks, Cash Office security, armored carrier pick‑ups and register area.
• Remove clutter and ensure safe, clear egress to emergency exits.
• Protect customer safety including accident prevention, reporting and emergency procedures.
• Test all fire alarm systems as scheduled; respond to after‑hours alarms when requested.

• Treat all customers, Associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times; recognize Associates using company recognition programs.

• Represent and support the company brand at all times.
• Maintain a professional appearance in accordance with company dress code; ensure associates adhere to the dress code.
• Keep all areas of the store clean, well‑maintained, and merchandised to standard.
• Responsible for daily trash removal.

• Ensure recovery, sizing and markdowns are completed to standards through teaching, assigning tasks, and following up.
• Responsible for receiving merchandise trucks when needed, processing all merchandise with urgency, and handling non‑merchandise inbound deliveries.
• Maintain cleanliness and organization of stockrooms; help deliver and place merchandise on the sales floor.
• Secure and process back‑stock, deliver merchandising of departments and reduce loss due to damage.
• Ensure compliance with monthly presentation guidelines and responsible for floor moves including promotional signing.

• Understand and comply with the Loss Prevention Awareness Program; maintain a strong customer service presence and heightened loss prevention awareness.
• Demonstrate integrity and honesty; safeguard confidential information, cash, and merchandise.
• Maintain Public View Monitor system.
• Conduct “Code 50” package inspections and execute company best practices.

• Execute company best practices and maximize productivity by minimizing steps and touches; ensure Associates perform to standards at the front end.
• Maintain pace, energy and presence at the front end, managing the line to expedite customer wait time.
• Train and coach Associates on cash registers, shortage control policies…