Customer Service Representative

Position: Customer Service Representative - OR

Join to apply for the Customer Service Representative - OR role at H&S Energy Group
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This role offers a daily store operations focus with a commitment to exceptional customer service.

Base pay range

$17.00/hr – $17.00/hr

Position Summary

Under the general supervision of the Store Manager and Area Manager, the Customer Service Representative (CSR) supports daily store operations while upholding H&S Energy Group’s commitment to exceptional customer service. The CSR’s responsibilities include cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for all customers. The CSR serves as the face of H&S Energy, creating a positive experience for every guest through friendly interactions, product knowledge, and efficient service.

Responsibilities

And Duties Customer Service Excellence

• Greet all customers with enthusiasm and professionalism.
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude.
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance.
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement.
• Represent the company with professionalism in appearance, communication, and conduct.

Cash Handling & Register Operations

• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions.
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy.
• Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures.
• Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions.

Store Presentation & Merchandising

• Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing.
• Maintain signage, promotional materials, and pricing accuracy.
• Remove expired, damaged, or recalled items and report discrepancies to the Station Manager.
• Keep the sales floor, counters, and displays neat, clean, and clutter-free.

Food & Beverage Handling

• Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.).
• Follow all food safety, sanitation, and temperature guidelines.
• Clean and sanitize equipment regularly to ensure quality and compliance.

Maintenance, Cleanliness & Safety

• Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal.
• Refill windshield washer stations, paper towels, and squeegees at the pumps.
• Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems.
• Report equipment malfunctions or safety hazards immediately to management.

Additional Duties

• Adhere to the station’s shift duties checklist for assigned shifts.
• Understand and assist with car wash operations (if applicable).
• Perform other job-related duties as assigned by management.

Education And Work Experience

• High school diploma or equivalent preferred.
• Previous experience in retail, food service, or customer-facing roles preferred.
• Basic knowledge of POS systems and cash-handling procedures.
• CPR and First Aid training a plus.
• Strong communication skills and the ability to work effectively in a team environment.

Skill Set

• Strong customer service and communication skills.
• Ability to multitask and stay organized in a fast-paced setting.
• Self-motivated and dependable, with strong follow-through and attention to detail.
• Able to follow direction, take initiative, and maintain professionalism under pressure.
• Comfortable using computers and POS systems; basic Microsoft Office skills a plus.
• Flexible availability, including nights, weekends, and holidays.

Physical Demands and Work Environment

• Frequent standing, walking, bending, and lifting up to 50 lbs.
• Requires use of hands, arms, and vision to operate POS systems and restock merchandise.
• Must be able to work both indoors and outdoors in various weather conditions.
• Exposure to cleaning chemicals, fuel fumes, and noise typical of a retail fuel environment.
• Must be able to communicate clearly and effectively in person and over the phone.
• Reasonable accommodations will be provided as required by law.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Retail

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