Amazon - Project Coordinator

The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. The Project Coordinator plays a critical role supporting an Amazon Leo distribution project, managing logistics, tracking, and coordination: organizing recipient lists, coordinating with vendors on addresses and quantities, managing tracking documentation, and liaising with site Executive Assistants (EAs) and Reception contacts globally.

The ideal candidate is customer-obsessed and has project coordination experience working in a high-end office setting. They are a self-starter with impeccable attention to detail. They are comfortable with ambiguity but can successfully manage multiple tasks and projects simultaneously with direction and support from onsite staff. The candidate must be able to communicate effectively with stakeholders and thrive in a fast-paced, dynamic environment.

They anticipate customer needs, resolve tactical challenges, and remain calm under pressure.

Location: Redmond, WA
Schedule: Monday - Friday 10 - 20hrs/week (hours vary)
Wage:$37.48 - $42.81 per hour

Contract Role: 3-4 months, with the possibility of extension

• Assume day-to-day responsibility for assigned projects and successful task completion, with an ability to work independently and out of line of sight from other team members for all or part of shift.
• Coordinate design review and approval workflows by routing materials between stakeholders and vendors, consolidating feedback, and securing sign-off prior to production.
• Monitor vendor production progress against agreed timelines and quantities, proactively flagging delays or quality issues to maintain schedule adherence.
• Attend recurring project review meetings to provide status updates on production, distribution, and tracking, and to surface risks or blockers requiring stakeholder input.
• Collaborate with leadership and program stakeholders to create operational efficiencies and draft process documentation.
• Establish documentation and procedures as part of the ongoing distribution network, updating existing processes and tracking documentation.

• Build and maintain accurate global distribution and recipient lists by coordinating with site contacts to confirm shipping addresses, quantities, and site-specific delivery requirements.
• Coordinate with vendors and carriers to execute shipments to recipient sites, confirming delivery details to ensure materials are routed to the correct destinations.
• Maintain, organize, track, and communicate inventory of project materials.
• Serve as the primary point of contact for resolving delivery issues by tracking shipments, investigating missing or misdirected packages, and coordinating replacements as needed.

• Serve as the point of contact for all stakeholders, peers, and vendors to proactively resolve customer needs.
• Monitor and respond to correspondence, providing customer education, support, and information as necessary.
• Communicate with stakeholders, peers, and vendors to share trends, feedback, and observations.
• Maintain comprehensive knowledge to address inquiries and troubleshoot issues effectively.
• Maintain accurate and current records of relevant data/metrics as needed.
• Assist with new tasks, processes, or projects as needed to support evolving team requirements and other NWC divisions and requests from Amazon partners.
• Hours will have varied start and end times due to scheduling needs.

• High School Diploma or GED required; associate or bachelor’s degree preferred, or equivalent combination of education and experience.
• 3+ years of experience in a high-volume customer-facing role.
• Proven customer service experience with Executive level employees.
• Strong verbal and written skills.
• Experience in project coordination, event organization and planning.
• Highly effective in a fast-paced, dynamic environment.
• Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, Smartsheet, and SharePoint.
• Excellent customer service skills with the ability to write concise correspondence. Successfully communicating verbally and electronically with all levels of client customers, management, employees, and vendor partners.
• Trustworthy; ability to work well independently as well as collaboratively in a team setting.
• Flexible and adaptable to work in an evolving and…