Process Program Manager

Job d:

Location:

United States, Washington, Redmond Salary: USD $97,600 - $188,400 per year

Employment type:

Full-Time Work site: 3 days / week in-office

Role type:
Individual Contributor Travel:
Less than 25%
Profession:
Business Operations Discipline:
Process Management Company:
Microsoft Overview Organization

Summary:

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work.

We make doing business with Microsoft easy.

Microsoft Enterprise Direct Operations, within Microsoft Business Operations, provides direct and centralized operations services for Strategic Direct customers to transact with Microsoft. We are accountable to design and executing transactional services across the customer’s licensing lifecycle. We relentlessly pursue process efficiency, timeliness, quality, and compliance, all while providing world class Customer experience. We are looking for team members to join our team focused on delivering an exceptional Customer experience with deep expertise in Microsoft Licensing and Quote to Cash Processes.

We are looking for a Process Program Manager to join our team and drive the planning, execution, and optimization of our strategic programs. You will be responsible for overseeing the program lifecycle, from design to execution, ensuring that the program objectives, scope, schedule, quality, and benefits are aligned with the organizational goals and stakeholder expectations. You will also be responsible for driving continuous improvement and change management across the program, identifying and resolving issues, risks, and dependencies, and ensuring effective communication and collaboration among the program team and stakeholders.

Responsibilities Process Management Accountable for end-to-end process performance by executing compliant processes and controls, anticipating and logging risk, and documenting process flows, systems, and requirements. Provides data, research, and assessment results to enable an enterprise view of the process and inform decision-making.

Monitors metrics and KPIs, performs analysis and benchmarking, and identifies opportunities to improve efficiency, customer experience, and cost. Facilitates stakeholder collaboration and change management efforts, applying process improvement methodologies (e.g., Lean, Six Sigma), AI and compiling business cases and feedback to drive continuous optimization.

Business Program Planning and Design Performs program landscape research and analysis, forecasting, and examines business trends (e.g., customer feedback and expectations) to identify audience size and program scope, and stay current, agile, and competitive. Understands overall business goals, objectives, and strategies, as well as short- and long-term business priorities. Understands and identifies current program risks, impact, and mitigation plans.

Identifies and scopes opportunities to improve current programs. Identifies and provides solutions to root problems, defines the program strategy, gathers program requirements, identifies resource needs, creates the project plan and targets, and works across teams to align on the plan of record. Drives clarity in complex program issues and strives for simplification.

Works with cross-functional stakeholders to design compliant, complex programs from initiation to delivery with minimal coaching. Produces collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met.

Defines and tracks the success criteria and performance metrics and Key Performance Indicators [KPIs], such as quality, adoption, usage, impact, and effectiveness for the program.

Business Program Management Contributes to or leads a portfolio of projects including the project plan, timelines, milestones, financial management, performance metrics, and/or resource needs for complex programs. Communicates the program status and risk to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes.

Business Program…