Principal Customer Experience Program Manager

Job d:

Location:

United States, Washington, Redmond Salary: USD $142,800 - $274,800 per year

Employment type:

Full-Time Work site: 0 days / week in-office – remote

Role type:
Individual Contributor Travel:
Less than 25%
Profession:
Program Management Discipline:
Customer Experience Program Mgmt Company:
Microsoft Overview Be  part of a culture that pursues and celebrates excellence and drives innovation where success is a shared journey from a One Microsoft approach. As the Principal Customer Experience Program Manager, you will join the Windows Commercial Scale Team as part of the Windows Ecosystem and Commercial Engagement organization. In this role, you are pivotal to enabling success for the Windows Commercial business, focusing on driving engagement with strategic partners (GSIs, Managed Service Providers, device manufacturers and sellers) and empowering partner enablement  goal is to grow Windows commercial share by working through scale partners so that solving a problem once benefits thousands of downstream accounts.

Through our partner enablement and engagement work, you will help deliver solid value to enterprise customers and support growth in this high-impact area as Microsoft continues to invest in delivering the best platform for today’s commercial customers and supporting their future needs. You will work directly with both internal product engineering teams and external partners and customers, developing programs and approaches that scale success across a broad customer base.

Solving a problem once with partner improves outcomes across the thousands of accounts they serve. Your expertise and leadership will be key to creating and executing motions that grow adoption of Windows in the enterprise sector, enabling customer outcomes that fuel our business priorities. Microsoft’s mission is to empower every person and every organization on the planet to achieve more.

As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities Develop partner-specific strategies and drive partner selection and expansion decisions (customer scope, product stack coverage, geography, likelihood to adopt and produce feedback). Increase the install base health of the top partner-managed Windows customers, working with partners and internal stakeholders, through the following motions:
Drive technical resolution:
Architect solutions with Windows and Intune engineering teams to prioritize and drive both product fixes and non-engineering fixes (pre-sales support, enablement, marketing assets, partner education). Scale through partners:
Drive creation of reusable, packaged solutions based on partner experiences that scale to multiple partners, AND design experiments with partners, compile insights, and scale them to the broader ecosystem of unmanaged partners. Partner signal:
Engage strategic scale partners to collect product insights, Windows deployment and management pain points, manage escalations, and route aggregated signal to engineering to drive resolution. Voice of the Partner:
Act as the Voice of the Partner throughout the engineering planning process. Enablement:
Equip partners with Windows value proposition, roadmap, and compete messaging, and build partner-facing routes into Windows engineering. Evaluate customer strategies for product alignment and proactively advocate for enhancements to Microsoft solutions, using trends and insights to develop solutions proactively. Collaborate with partners to define conditions of success, gather requirements, and resolve…