Operations Key Account Manager

Job d:

Location:

United States, Washington, Redmond Salary: USD $97,600 - $188,400 per year

Employment type:

Full-Time Work site: 3 days / week in-office

Role type:
Individual Contributor Travel:
Less than 25%
Profession:
Business Operations Discipline:
Business Program Management Company:
Microsoft Overview Microsoft  partners are central to how Microsoft reaches and serves customers. The Partner Enablement organization, within Microsoft Business Operations, helps partners understand, prepare for, implement, and adopt changes across the partner lifecycle. The role independently leads complex, cross-functional partner enablement programs that bridge Microsoft strategy and partner execution. The Operations Key Account Manager develops a deep understanding of partner business models, capabilities, dependencies, and operational experiences;

translates partner insight into clear recommendations and actionable business requirements; identifies and communicates risks early; and drives readiness and adoption for priority launches and change moments. Acting as a trusted advisor and Voice of Partner, this role is expected to create clarity in ambiguous situations, influence decisions without direct authority, and deliver measurable outcomes that reduce friction, strengthen trust, and improve the ease of doing business with Microsoft.

Scope Operates independently on complex programs with broad cross-functional dependencies and material partner or business impact. Moves from analysis to a clear point of view, recommendation, and action plan; uses sound judgment to make progress when direction is incomplete. Leads through influence rather than formal authority, aligning stakeholders on outcomes, ownership, decisions, and timelines. Anticipates risks and dependencies, escalates with context and options, and drives issues to resolution with appropriate urgency.

Communicates concise, decision-ready updates for leadership and adapts detail for partner, technical, operational, and executive audiences. Creates reusable approaches, operating rhythms, standards, and scalable solutions that improve outcomes beyond a single launch or partner. Leads the partner-facing change-management workstream from early impact assessment through sustained adoption, while keeping ownership of product, policy, platform, and technical delivery with the originating teams.

Facilitates structured co-design among partners, engineering, product, business planning, operations, and launch teams to test assumptions, shape requirements, validate implementation feasibility, and resolve readiness risks before launch commitments are finalized. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond

Responsibilities

Partner Lifecycle Enablement and Trusted Advisory Drive partner enablement across end-to-end partner lifecycle processes to reduce friction and improve the ease of doing business with Microsoft. Build trusted relationships and structured engagement rhythms that surface partner priorities, operational pain points, requirements, risks, and emerging needs. Develop a practical understanding of partner business models, capabilities, technical and operational dependencies, and change impacts.

Translate complex Microsoft business, product, engineering, policy, security, compliance, and platform changes into clear partner actions and operational implications. Voice of Partner and Advocacy Represent the Voice of Partner across Microsoft, using partner evidence and subject-matter expertise to influence requirements, design, prioritization, roadmaps, and launch decisions. Assess, clarify, and prioritize partner requirements, converting partner asks into actionable business requirements, recommendations, or experience improvements.

Clearly articulate partner risks and concerns, including tangible business and operational impact, required ownership, and mitigation or risk-acceptance decisions. Connect individual partner experiences to broader patterns and systemic opportunities, and close the feedback loop with partners and internal stakeholders. Partner Co-Design and Engineering Collaboration Plan and facilitate co-design engagements with representative…