Technical Product Operations Specialist

About Blueprint

Blueprint is a technology solutions firm headquartered in Bellevue, Washington, with teams across the United States. We help organizations turn complex challenges into meaningful outcomes by connecting strategy and execution across AI, cloud, data, product development, and emerging technology.

Our culture is built by people who care deeply about doing exceptional work. We set high standards, take ownership, and continually challenge ourselves and one another to be better. We work hard, support each other, and take genuine pride in what we deliver for our clients, partners, and teams.

At Blueprint, you’ll work alongside talented people with different experiences, expertise, and perspectives. You’ll have opportunities to take on meaningful challenges, expand your skills, and see the impact of what you build.

Bring your perspective. Raise the standard. Build what matters.

In this role, you will support the day-to-day operations and continuous improvement of a business-critical application supporting cloud infrastructure and GPU capacity deployment workflows. You will partner with business stakeholders and engineering teams to gather requirements, translate business needs into functional specifications, coordinate feature delivery, and support testing, user acceptance, and production releases. You will also manage incoming user questions, coordinate incident resolution, track enhancement requests, validate functionality, and maintain clear documentation throughout the software development lifecycle.

This position offers hands‑on exposure to technical product operations, business analysis, cloud infrastructure, and cross‑functional software delivery, with opportunities to take ownership of operational workflows and drive improvements that support business continuity.

Responsibilities

• Manage day-to-day operational support for an enterprise application, including triaging user questions, investigating issues, coordinating troubleshooting, and tracking resolutions.
• Partner with business stakeholders to gather, analyze, and document business needs for application enhancements, maintenance requests, and new features.
• Translate business requirements into clear functional specifications, user stories, acceptance criteria, and process flows for engineering teams.
• Coordinate application enhancements and maintenance requests throughout the software development lifecycle, from requirements gathering through development, testing, and production deployment.
• Maintain and prioritize backlogs, track deliverables, monitor dependencies, and follow up on outstanding actions to ensure timely execution.
• Collaborate with engineering teams to investigate production incidents, coordinate issue resolution, communicate status updates, and drive corrective actions through closure.
• Perform initial functional validation in sandbox and test environments before coordinating business user acceptance testing.
• Coordinate user acceptance testing (UAT), document test results and defects, collect stakeholder feedback, and track issues through resolution and business sign-off.
• Support production releases by coordinating deployment readiness, communicating release updates, and confirming that delivered functionality is available to business users.
• Maintain accurate documentation of requirements, incidents, testing results, decisions, feature requests, and release activities.
• Prepare for and support recurring application business reviews by tracking open issues, feature requests, action items, decisions, and stakeholder responsibilities.
• Develop status updates, project documentation, and presentations to communicate progress, risks, dependencies, and delivery outcomes to stakeholders.
• Apply established project…