Emergency Communications Dispatcher - Lateral

Pay: $76,644.00 - $93,240.00 / year

Location:

Redmond, Washington

Employment type:

Full-Time

Req#: 3993280

NOTE: To be qualified for our Lateral role, you must be currently or previously employed full-time as a telecommunicator and dispatcher in a Public Safety Answering Point (PSAP) facility with enhanced 911 and computer-aided dispatch for a minimum of 24 months within the last four years.

Why work for the Redmond Police Department?

More than anything, our people make us great. Our people bring unique skills and qualities to the table and we all embrace the values of integrity, accountability, and commitment to service. We also care about our jobs, the work we do for the community of Redmond, and for each other. In fact, we love working collaboratively to take our City to even greater heights.

That spirit creates a purpose-driven culture at Redmond Police that is the biggest reason why people not only choose to work for Redmond but also stay. Where some agencies experience high turnover in the communications departments, the average tenure of our staff is twelve years, with half our team having worked for us for more than ten years! That is in part due to our commitment to look out for one another and support our team, especially considering the sometimes grueling nature of the work we do.

Finally, if those aren't already good reasons, then we'd like you to know that we offer a work-life friendly rotating schedule that ensures you will always have some weekends and weekdays off to rest, spend time with family and friends, or just have fun.

If you love working in public safety by taking 911 calls, managing a public safety two-way radio system, and you are looking to join an amazing team, then the Redmond Police Department is the place for you! Our Emergency Communications Dispatchers save lives. In this role, you are providing timely and accurate emergency communications services for Redmond Police and contract agencies.

Dispatchers answer emergency and non-emergency phone lines and coordinate radio dispatch and response of police units.

• Answers emergency and non-emergency calls for service and simultaneously enters this information into the computer using a Computer Aided Dispatch (CAD) System.
• Calms, negotiates, advises, and provides instructions to callers to obtain accurate and essential information necessary to establish priority and initiate a timely response to emergency calls while providing excellent customer service.
• Dispatch police units as appropriate via a trunked radio system; anticipate problems and respond to units as necessary.
• Continually updates information as it is received, enters into computer and updates units as to new information or instructions including follow up and updated status of calls.
• Experience handling multiple calls at a time and prioritizing them.

• High school diploma or equivalent.
• Two (2) years of recent experience (within the last four years) as a telecommunicator and dispatcher in a Public Safety Answering Point (PSAP) facility with enhanced 911 and computer-aided dispatch.

• Been convicted of a felony (or pled nolo contend ere to a felony charge) or any offense that would be a felony if committed in Washington State, or has been incarcerated for any crime.
• Sold narcotics or dangerous drugs.
• All illegal drug use will be closely scrutinized on a case by case basis.
• Had a pattern of abusing prescription medication.
• Been dishonorably discharged from the United States armed forces.
• Received more than two moving traffic violations within the preceding 3 years; or reckless driving violation within the preceding 5 years; or driving while license suspended within the preceding 5 years; or driving while intoxicated within the preceding five years.
• Been involved in more than one motor vehicle accident within the preceding 3 years for which the applicant received a criminal citation and was convicted, forfeited bail, or entered a plea of "guilty" or "nolo contend ere."
• Been previously employed as a law enforcement agent and since has committed or violated federal,…