Arena Sports - Soccer Referee
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Retail Associate/ Customer Service
Job Description & How to Apply Below
Arena Sports Referees arean essential part of what makes us great. They provide a safe, fun, friendly, and structured environment for League players,helping to ensure a great customer experience while promoting sportsmanship and fair play, per indoor-specific soccer rules of play.
Alongside refereeing games, they also support League management and operations. They help ensure a smooth, successful soccer season whilemaintaininghigh standards in officiating, customer service, and staff development.
Our Culture
Our unique culture is at the heart of all we do and is guided by our values and behaviors.
It’swhat we expectofourselves and each other every day. We call it our "Code of Culture".
Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:
Our Mantra:
Respect The Past
Accept Responsibility
Pay it Forward
Our Actions We Live By:
Actions We Live By.It'swho we are when we step into our full power.
Keep It Real. Always.We need open and honest discussions. We need courage to speak up and to call things out thataren’tgood enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner.Always be proactive, not reactive; be on the front foot. If we want to beanowner of this business, we must act like it!
Stay Humble. Hustle Harder.Show up and do thehard work.Be a gritty, roll-up-your-sleeves kind of crew.Knowit'snever about one person-we are a part of a powerful team.
One Team. One Voice.Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why.Stay member curious.We seek to understand, and we never settle. We ask questions totruly understand the core of a matter.
Service Forward
Ruthlessly Consistent
Do the Right Thing
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
PRIMARY JOB FUNCTIONS
- Manage games professionally and consistently to the standards of Arena Sports
- Review game schedules and rosters for games
- Identify players that need waivers or need to make payment for the league
- Greet teams while entering the field
- Referee games whileassistingleague players in understanding rules specific to indoor soccer
- Provide an exceptional league experience for players and spectators
- Communicate information to League Managers such as customer follow up, team payments, or foul play
- Maintain a clean and organized field and player bench area
- Perform other related duties as assigned by the Supervisor or Manager
MINIMUM QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge,skilland/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS & KNOWLEDGE
- Problem Anticipation/ Deductive Reasoning
-Ability to tell when something is wrong or is likely to go wrongand thenapply general rules to specific problems to produce answers that make sense. Useslogic and reasoning toidentifythe strengths and weaknesses of alternative solutions, conclusions or approaches to problems and considers the relative costs and benefits of potential actions to choose the most appropriate one. - Written Comprehension and Expression
-Ability to read,understand and communicate information and ideas in writing soothers will understand. - Oral Comprehension and Expression
-Ability to understand and communicate so others can understand ideas and information. - Computer
- Ability to develop andmaintaincomputer records in Word, Exceland other software required by TBCCand regulatory agencies.
EXPERIENCE
- Youth League Leads are professional, passionate about…
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