Arena Sports - Lil Kicker's Coordinator

The Lil’ Kickers Coordinator is responsible for managing Lil’ Kickers and Skills Institute class operations and the customer experience through the development of staff, marketing initiatives, and program organization. Development, growth, and organization of all areas of Lil’ Kickers will be expected of this position.

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture”.

Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete’s Promise:

Our Mantra:

Respect The Past

Accept Responsibility

Pay it Forward

Our Actions We Live By:

Actions We Live By. It’s who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work . Be a gritty, roll-up-your-sleeves kind of crew . Know it’s never about one person–we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious . We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

Service Forward

Ruthlessly Consistent

Do the Right Thing

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

Program Management

• Plan and implement Lil’ Kickers and Skills Institute class sessions on-site and at satellite locations
• Ensure participant payments are collected per company standards
• Communicate with the families of the participants
• Develop relationships with the kids and their families

Staffing and Development

• Hire and train Lil’ Kickers Coaches to create a dynamic team that operates within the mission and goals of the company
• Continuously develop coaches to achieve individual and company goals
• Complete timely performance reviews for coaches
• Discipline and terminate coaches as needed per company policy
• Manage coach schedule and payroll tasks

Administration

• Communicate program information to staff including new policies and procedures
• Understand, manage, and support the use of Dash/Facility Software
• Review program revenue and financial reports with General Manager
• Establish program and revenue goals
• Evaluate and manage equipment costs and needs to help plan future expenses
• Coordinate weekly manager schedule to ensure program coverage
• Maintain in-depth knowledge of Lil’ Kicker franchise operation procedures

Marketing

• Participate in the development and implementation of marketing programs
• Communicate marketing initiatives and tasks to staff

Customer Service

• Ensure customers receive exceptional service from a friendly staff in a clean and well-maintained facility
• Ensure all customers leave with a positive experience
• Address any customer requests or concerns

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily . The requirements listed below are representative of the knowledge, skill and/or ability required . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILL S & KNOWLEDGE

Required Skills

• Strong communication , organization, and customer service skills
• Uses patience, tact, and professionalism when working with customers as per company…