Senior Solutions Engineer

Kymeta delivers intelligent, resilient communications and RF solutions for mission-critical operations around the world. Our software-defined, electronically steered platforms combine advanced antenna technology, multi-orbit and multi-network connectivity, and edge capabilities to help customers stay connected and informed in dynamic and demanding environments.

Kymeta serves national security, government, and commercial markets across land and maritime applications. We are advancing the future of mobile connectivity through innovative technology, Learn more at Kymeta.

Kymeta is seeking a motivated U.S.

-based individual with commercial and/or military Satellite Communication (SATCOM) experience for a Senior Solutions Engineer position with the Customer Engineering Response (CER) team. The ideal candidate is committed to improving product software, hardware and customer experience elements of Kymeta's holographic beamforming satellite communications technologies.

CER is a cross-organizational support group with a core function of providing post-sales Tier-3 technical support for Kymeta customers and partners. The ideal candidate will be capable of solving challenging problems under pressure in real-time while projecting world-class customer attention. Candidates must be competent across a spectrum of subjects. Resolving cases will require knowledge of RF GEO and LEO satellite network operations LAN/VLAN configuration earth-station performance standards link budgets etc.

The ability to self-start and learn independently while driving tasks to completion is a must.

The CER team also participates in corporate initiatives to improve quality. We support field testing, help to define and test system integrations, develop internal productivity tools, create documentation and can act as a quantitative voice of the customer to Product and Engineering teams. To succeed in these functions, the CER Senior Solutions Engineer will be required to maintain technical relationships across a range of Kymeta teams customers and partners.

This position is on the Engineering Individual Contributor track and will report to the Sr Dir, Global Post Sales Support. Prefer local candidates to Seattle WA region.

• Support customer service escalation issues involving deployed Kymeta products leading and participating in on-site and remote troubleshooting sessions with customers partners and NOC and field engineers

• Define and participate in processes to support cross-team data-driven engineering customer responses and opportunity realization

• Support internal initiatives such as customer excellence product improvement efforts training and others as a representative of the CER group providing a programmatic "voice of the customer" perspective to Product and Engineering teams

• Contribute to customer facing documentation (installation instructions, Product Notices, User Manual, etc.) as a Subject Matter Expert

• Travel to customer locations meetings and events is expected (up to 25% travel)

• Ability to develop small-scale projects and internal productivity tools in Python or Matlab is desirable.

• Excellent analytical skills, especially in engineering design and problem solving

• 5+ years of experience in commercial and/or military SATCOM on the move systems VSAT configurations satellite network configurations and modem technology to include setup operations and troubleshooting skills

• Experience with iDirect Evolution/Velocity Via Sat Arclight Comtech UHP satellite networks a plus

• Working knowledge of SATCOM networks including DVB-S2 DVB-S2X SCPC mesh hybrid mesh CDMA TRANSEC and the associated terminal components; experience with iDirect products including OpenAMIP is a plus

• 5+ years of direct customer support experience including training in a classroom or online setting is preferred

• 5+ years of experience working with networking technologies such as CCNA level experience

• CCNA level experience with routing and switching technologies and protocols.

• Experience with complex multi-domain network architectures using established and emerging networking approaches.

• Strong oral written and presentation communication skills

• Highly proficient with Microsoft Office products; experience using Salesforce and Atlassian applications such as Jira Confluence Bitbucket is desirable

• Experience with CAN networking wireless networking protocols such as BLE Mesh WIFI 6
  
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