Operations Manager

Job Details

Job Location
:
Residence Inn Redmond - Redmond, WA 98052

Position Type
:
Full Time

Salary Range
: $31.25 - $36.06 Hourly

Operations Supervisor

At Dolphin Hotels, we are committed to empowering the well‑being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well‑being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road.

Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well‑being of others around you, we invite you to discover how at Dolphin, together we can rise.

Job Summary

The Operations Manager is responsible for the overall operational excellence of the hotel, ensuring that front desk, breakfast and housekeeping functions run smoothly and efficiently. This role requires strong leadership, organizational skills, and a commitment to providing exceptional guest experiences.

Key Responsibilities

Leadership and Supervision

• Oversee daily operations of front desk, breakfast and housekeeping departments.
• Train, mentor, and evaluate staff performance, ensuring adherence to hotel standards.
• Foster a positive work environment and promote teamwork.

Guest Services

• Ensure high levels of guest satisfaction by monitoring service quality and addressing guest concerns promptly.
• Develop and implement guest service initiatives to enhance the overall guest experience.

Operational Management

• Manage scheduling, staffing, and payroll for front desk and housekeeping teams.
• Monitor and manage budgets, including labor costs and inventory control.

Quality Assurance

• Conduct regular inspections of guest rooms and common areas to ensure cleanliness and maintenance standards are met.
• Implement and enforce policies and procedures for safety, security, and compliance with health regulations.

Communication and Coordination

• Act as a liaison between departments to ensure seamless operations and communication.
• Prepare reports on operational performance, guest feedback, and staff performance for upper management.

Qualifications and

Physical Requirements:

• Ability to stand, walk, and move around the hotel for extended periods.
• Capability to lift and carry up to 25 pounds, as necessary.
• Must be able to work flexible hours, including evenings, weekends, and holidays.
• Education/
  
  Experience:
  
  A Bachelor's or Associates degree in Hospitality Management, Business Administration or related field. 2+ years work experience in a management/supervisory role.