Engagement Specialist

Redmond, United States | Posted on 12/15/2025

• Maintain strong relationships with both internal and external clients to ensure staffing and growth goals are achieved
• Oversee, measure, and report out Mackin performance according to SOW deliverables and other key metrics
• Work cross functionally with Mackin internal teams to achieve company growth goals through the development of new and existing partnerships
• Serve as main point of contact for account management and Client Manager relations at assigned client site
• Seek out and develop new business for the company while also expanding the number of client relationships on existing client sites
• Meet with and communicate regularly with Client Managers to obtain employee feedback and ensure excellent service delivery
• Negotiate, execute and oversee the process of updating Statements of Work, Purchase Orders and contract renewals
• Liaise with the different site and Client Managers to determine staffing needs
• Drive client site-specific administrative onboarding tasks

• Handle routine employee communications, including emails, pings and follow-ups regarding questions about company policies, benefits, time keeping, payroll, leave tracking, etc.
• Liaise with Team Leads and Clients to communicate, document and address team and individual employee performance, issues, and needs
• Escalate employee issues and concerns to appropriate Mackin point of contact
• Engage in routine employee check-ins and monthly meetings for assigned teams
• Schedule, prepare and perform performance review cycles in performance management platform
• Develop and conduct additional review types as needed, including Professional Development Plans (PDPs) and Performance Improvement Plans (PIPs)
• Document employee performance and provide feedback to support employee growth

• Support employee onboarding: use internal and client onboarding systems and processes; coordinate communications with new employees; process onboarding documents
• Perform client-focused onboarding sessions, including training related to client resources, tools and processes
• Prepare equipment for vendor assignment: update Mackin internal and client-specific equipment provisioning and tracking systems; assign and ship equipment
• Support offboarding for exiting employees: use internal and client offboarding systems and processes for deactivation, coordinate communications and address questions, schedule exit interviews, and liaise with cross functional Mackin teammates

• Manage Client Manager communications
• Attend new position intake meetings
• Advise on job descriptions and requisitions
• Review candidates
• Participate in meet and greets
• Communicate candidate feedback to support hiring decisions

• Support the Engagement Team with administrative tasks, including calendar management, updating tracking sheets and platforms, document preparation and management, organization and filing, event planning, and shipping.
• Work cross functionally with Mackin internal teams to develop and implement processes to ensure operational excellence across client sites
• Develop and process reports as needed
• Use company communication platforms to post updates aimed at employee engagement and Mackin culture development.

• 3+ years of experience in an engagement, account management, HR operations, people operations, or client-facing workforce management role.
• Strong interpersonal skills: able to quickly build trust and rapport, maintain supportive working relationships across all levels of an organization.
• Proven ability to manage multiple priorities and shifting coverage needs in a fast-paced, deadline-driven environment.
• Strong written and verbal communication skills, with the ability to communicate effectively with employees, Client Managers, and a broad range of stakeholders across all levels of an organization.
• High attention to detail and strong organizational skills, including documentation, tracking, and reporting.
• Ability to exercise sound judgment, maintain confidentiality, and handle sensitive employee and client information with discretion.
• Ability…