Network Operations Engineer

Overview

Space

X is seeking a Network Operations Engineer for Starlink to engineer the operational systems and processes that support the Starlink Network as it scales to millions of users globally. The successful candidate will build the tools, technology and processes to maintain, operate and evolve the most advanced network in the solar system, working with subsystem responsible engineers, software engineers, guidance navigation and control engineers, and network engineers to develop alerts, mitigations, and upgrades to orbital and terrestrial assets.

Through continuous improvement, you will drive automation and minimize manual intervention, owning the complete lifecycle of your projects including development, testing, deployment and support.

• Develop, implement and scale Starlink Network Operations processes and tools to provide global internet access
• Collaborate with development teams to drive design for operations, solve technical issues, and embed debugging tools and strategies into Net Ops processes
• Own and protect the overall Starlink customer experience, advocating for fast problem resolution with cross-functional teams
• Engage with stakeholders to understand desired outcomes, incorporate inputs, and deliver improvements to Network Operations processes
• Ensure network incident response processes are rapid, organized, and minimize customer impact
• Develop monitoring, alerting and triage processes with diverse Starlink teams to drive quick issue resolution
• Define projects, milestones and roadmaps, with flexible prioritization and scope management to meet program directives
• Take ownership of deliverables and make risk-conscious decisions under pressure

• Bachelor’s degree in computer science, engineering, math, or science, or 2+ years of professional experience in software development, system administration, site reliability, or network operations
• Experience with Python, SQL, and/or Bash scripting
• Experience with modern networking protocols (TCP/IPv4/IPv6, voice, video, broadcast, streaming)

• Advanced degree in computer science, engineering, math, or science
• 2+ years of experience developing software, processes, or projects in a rapidly changing, demanding environment with ability to run projects independently
• Understanding of service provider and home networks technologies including connectivity (Ethernet, WiFi, WDM, IPv4/IPv6), Switching (MPLS, QinQ), Routing (BGP, OSPF, IS-IS), network security and DDoS measures, and consumer devices (NAS, IoT, Smart devices)
• Residential or enterprise WiFi design and remote troubleshooting; customer interaction or support experience
• Experience creating documentation and procedures from scratch; experience with SDN/NFV environments
• Current associate level or higher industry networking certification (JNCIA, CCNA or equivalent)

• Must participate in on-call rotation to support critical operations

Pay range:
Level I: $100,000 - $120,000 per year;
Level II: $115,000 - $135,000 per year. Your actual level and base salary will be determined on a case-by-case basis based on job-related knowledge and skills, education and experience. Base salary is part of a total rewards package including potential stock incentives, discretionary bonuses, and stock purchase plan, plus medical/vision/dental coverage, retirement plan, disability and life insurance, parental leave, paid time off and holidays.

Exempt employees are eligible for 5 days of sick leave per year. Space

X provides shuttle services from select Seattle locations to the Space

X Redmond office.

To conform to U.S. Government export regulations, applicants must be a U.S. citizen or national, a U.S. lawful permanent resident (green card holder), a Refugee under 8 U.S.C. § 1157, or an Asylee under 8 U.S.C. § 1158, or be able to obtain the required authorizations from the U.S. Department of State.

Space

X is an Equal Opportunity Employer. Applicants requiring reasonable accommodation may contact