Cloud Business Analyst Security Clearance

Position: Cloud Support Business Analyst with Security Clearance
Job Details Detail-oriented resource that will manage work streams that support validations of cloud-based requests and approvals for accounts, tenants, and other cloud services.
* Validate prior requests and approvals for cloud related accounts/tenants/O365 services.
* Review workflow diagrams and knowledge base articles to perform verifications.
* Collaborating and providing operational support to multiple programs ensuring seamless program execution
* Develop and maintain comprehensive program documentation.
* Update standard operation procedures and technical training guides documentation as needed.

Minimum Qualifications
* Bachelor's degree or 2+ years of professional experience. Specific Skills
* 2 + years of Microsoft Suite (Excel, Outlook, PowerPoint, and Teams is essential)
* Strong verbal and written communication skills, with the capacity to interact effectively with both internal and external stakeholders
* An ability to operate autonomously with minimal supervision, attention to detail and organizational skills
* Excellent customer service skills and focus
* Adaptable to a fast pace environment
* Must be open to shift work as 12x5 support is needed (Monday-Friday 7AM-7PM EST)
* Must work on holidays not recognized by Microsoft Other Job Specific Skills
* Demonstrates sound judgment in selecting methods and techniques for obtaining solutions.
* Good analytical, and problem-solving skills.
* Self-starter and able to follow guidance given for completing assigned projects.
* Ability to effectively communicate details of functional knowledge area to clients in a succinct manner.
* Good oral and written communication skills.
* Experience working with customers, users and project leads in IT business applications and systems.
* Experience in supporting individual projects and systems in a designated functional area.
* Experience in testing functionality and matching to requirements.
* General understanding of business process configuration and process flows. #cjpost

Job Requirements:

* Gathering and analyzing data in support of business systems
* Manage business rules within applications
* Grasp complex business issues and formulate technical solutions
* Deliver high-quality application support
* Produce interim solutions as required to support legacy systems/issues
* Support a business or function
* Respond to technical support requests from enterprise customers
* Ramp up the business to support an AIRnet support team organization
* Provide user support for applications by answering and troubleshooting complex user and technical problems
* Provide online banking support to business customers for all access methods
* Develop business processes and system enhancements
* Provide frontline functional and technical support for the software and mobile device business application systems and hardware used by the department
* Understand current and purposed business processes and business objectives
* Process WHAT KNOWLEDGE AND SKILLS
* Provide application support for core business processes
* Develop comprehensive business product and process/procedure knowledge
* Support in business & application improvements both from a business perspective as well as an application perspective
* Anticipate market or business changes
* Provide basic technical and billing support to customers
* Determine how new information technologies can support reengineering business processes