Level II AV Engineer

Company Overview

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one:
Zones – First Choice for IT.

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.

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We are looking for an experienced and skilled Level 2 AV Engineer to join our team, providing advanced technical support, installation, and maintenance for AV systems in an executive briefing room. This role is critical for ensuring the flawless operation of cutting‑edge AV equipment used by executives and senior leadership. The ideal candidate will have strong troubleshooting skills, a deep understanding of AV technology, and the ability to interact with high‑level clients in a professional manner.

This position will be located within a highly visible, customer‑facing location that provides support to Executive level internal and external customers. Most will be completed on‑site within the facility located in Redmond, WA.

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Lead the installation and integration of AV systems in executive briefing rooms, including video conferencing, displays, projectors, microphones, cameras, and room control systems.
• Ensure proper setup of both hardware and software components, ensuring systems function optimally and integrate seamlessly with other technologies.
• Configure and setup for all EBC and mission critical systems.
• Support for Client / Server configuration, deployment and management.

• Diagnose and resolve complex technical issues related to AV equipment, systems, and software.
• Perform system diagnostics and in-depth troubleshooting for hardware and network issues, escalating to Level 3 support when necessary.
• Replace or repair faulty components with minimal disruption to scheduled events or meetings.
• Perform physical device or equipment repairs, device imaging and/or supporting repairs or adjustments to a third party’s equipment.

• Perform routine preventative maintenance tasks to ensure systems are operating at peak efficiency.
• Conduct regular health checks of AV systems, including equipment calibration, firmware updates, and performance optimization.
• Monitor systems for potential issues and proactively resolve them before they affect room functionality.

• Provide high‑level technical support for executive‑level meetings, ensuring smooth AV system operation during presentations, conferences, and briefings.
• Assist executives and their teams with on‑site AV needs, providing training or guidance on system functionality and operation as needed.
• Serve as the point of escalation for complex technical issues that cannot be resolved at the Level 1 tier.

• Maintain accurate documentation of all service activities, including installations, troubleshooting logs, equipment changes, and repairs.
• Produce detailed reports on system health, maintenance activities, and…