TechOps Administrator; Scope Poly Security Clearance

Position: TechOps Administrator (Full Scope Poly) with Security Clearance
Join Our Team as a Tech Ops Administrator at Zachary Piper Solutions! Are you a skilled Tech Ops Administrator seeking an opportunity to make a real impact? Look no further! Zachary Piper Solutions is actively seeking an IT savvy administrator for our Redmond, WA office. Tech Ops Administrator I As a vital member of the Secure Operations Centers (SOCs) team, the Tech Ops Administrator plays a key role in delivering end-to-end operational support for the Azure core and Office
365 platform. This position encompasses various work streams and responsibilities, contributing to the provision of 24x7x365 services. Responsibilities:
* Monitor and report on deployment flow, ensuring operational functionality, and promptly escalating issues to the deploying team.
* Identify and drive fixes with feature teams for volume drivers.
* Execute documented deployment scripts and procedures.
* Coordinate restoration actions with other teams.
* Support outage restoration actions, adhering to published SLAs or as indicated by procedures.
* Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations.
* Identify and drive recovery levers with feature teams.
* Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
* Update standard operation procedures and technical training guides documentation as needed.
* Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, cleaning, and other services, and providing equipment assistance/troubleshooting.

Required Skills:

* Clearance:
Must hold an active TS/SCI with FS Poly.
* Excellent customer service skills and focus.

* Education:

Bachelor's Degree in a related field or equivalent combination of IT training and practical experience.
* Adaptable to a fast-paced environment with changing priorities.
* Ability to execute work with precision in time-sensitive outage scenarios.
* Effective communication skills in both written and oral English.
* Ability to perform work under continuous deadline pressure.
* Openness to shift work, as 24/7 support is essential. Compensation:
* Competitive Salary Range:
Up to $130,000 based on your experience and skills.
* Comprehensive Benefits:
Enjoy medical, dental, vision, Paid Time Off (PTO), 401k, sick leave, and holiday benefits. /SCI, FSP, Cloud, SLAs, debugging, Azure, Office
365, Help desk, Tier 1, Admin, Full Scope Polygraph, IT Experience, Help Desk, IT professional, Application Infrastructure, Troubleshooting, Netmom, Windbg, shift work, Linux, Azure, AWS, Windows, TS/SCI, FSP #LI-JB1