Project and Program Management - Project Manager Tech

Position: Project and Program Management - Project Manager Tech 3
Job#: 3015069

Job Description:

Project Manager Tech 3

Duration: ~6 months

Location:

Remote

Top 3 Must-Have Skills

* Break-Fix Operations / Ticketing System Management (5+ years)

* Prioritization Logic & Change Management (5+ years)

* Program/Project Management in Technical Context (5-7+ years)

Summary

Seeking an experienced IT Project Manager to lead and mature the break-fix prioritization program. This role ensures effective management of prioritization logic change requests, escalations, and manual override processes. Responsibilities include applying project management methodologies across all phases of the lifecycle-design, scope, quality, and performance reporting-while collaborating with engineering and operations teams to deliver high-quality solutions.

Key Responsibilities

* Program Leadership:
Drive maturity of the break-fix prioritization program; manage prioritization logic changes, escalations, and overrides.

* Project Management:
Develop project plans, timelines, and scopes; manage resources and ensure adherence to processes.

* Collaboration:

Partner with functional teams to define requirements; coordinate with engineering teams for testing, rollout plans, and operational procedures.

* Governance & Reporting:
Lead change and release management; prepare impact analyses; deliver quality and performance reporting.

Expected Outcomes

* Streamlined break-fix prioritization processes

* Timely delivery of prioritization initiatives

* Effective stakeholder engagement and alignment

* Defect-free releases and robust operational procedures

* Clear communication for change and release management

Qualifications

* Bachelor's degree in Computer Science, Computer Engineering, or related field (MBA preferred).

* 5-7+ years project management experience in large-scale, multi-platform environments.

* 5+ years experience delivering technology and business solutions in mission-critical IT operations.

* PMP or PMI certification required.

* Strong risk assessment and stakeholder management skills.

* Ability to adapt and exercise judgment in dynamic environments.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process.  for more details.

Apex Benefits Overview:
Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions,…