Director AI Operations

** Overview*
* Microsoft's Corporate, External & Legal Affairs (CELA) organization supports one of the most complex commercial operations in the world. The Customer & Partner Solutions (CPS) group is where legal meets the commercial engine, supporting the Microsoft Commercial Business, Microsoft Elevate, the Deal Desk, and thousands of customer and partner interactions every year.

The Director, AI Operations, plays a vital role in driving the AI transformation of this critical function in the company.

This is a role for a builder. You will ship real capability rather than advise from the sidelines, partner directly with engineering, and stay close enough to attorneys and paralegals to design with them rather than for them. You will have room to shape the model while it is still taking form, and the work you do here will help set the standard for how legal teams at Microsoft adopt AI.

Microsoft's mission is to empower every person and every organization on the planet to achieve more, and we're dedicated to this mission across every aspect of our company. Our culture is centered on embracing a growth mindset and encouraging teams and leaders to bring their best each day. Join us and help shape the future of the world.

** Responsibilities*
* ** Data, Insight, and Transparency*
* You will build the intelligence layer that shows CELA CPS what its AI investments are actually delivering. Working alongside engineering, you will turn platform and connected-service data into a standing view of adoption, throughput, system health, and emerging trends, so that leadership questions are answered from a system that already exists rather than a scramble. Over time you will shape which data CPS builds against, and the picture you create will guide where the organization invests next.

** Platform Reliability and Trust*
* Confidence in the platform is what makes adoption possible, and you will own it. You will partner with engineering to keep the CPS technology stack healthy and improving, turning issues, updates, and releases into a smooth experience for the attorneys and paralegals who depend on it every day. As the platform matures, you will help move the model from reacting to problems toward anticipating them, so reliability rises even as the footprint grows.

** AI Capability and First-Party Innovation*
* This is where CPS extends what the platform can do. You will create the agents, Scout capability, Copilot and other AI solution prompts that open new scenarios for the business. This includes driving the wider integration of Microsoft's first-party AI. You will bring rigor to how prompts and agents are developed, so that what works for one team becomes a durable, reusable asset for all of CPS.

** Workflow Innovation and Enablement*
* Technology matters once people use it, and you will be the reason they do. You will work alongside attorneys and other legal professionals to reimagine how legal work moves through CPS, translating what you learn into platform requirements and into training that builds genuine fluency. Partnering with various champ communities, you will grow a population of confident AI users that is necessary to support 100,000+ clients worldwide.

** Culture*
* + Embody our culture and values.

+ Foster inclusive practices and ensure diverse perspectives are heard.

+ Support colleagues and clients with empathy and respect.

+ Embrace a global mindset, respecting similarities and differences in others.

** Qualifications*
* ** Required Qualifications*
* Master's Degree in Business, Project Management, Management Information Systems, Engineering, Law, Legal Operations or related field AND 6+ years experience in project management, legal operations, or engineering OR Bachelor's Degree in Business, Project Management, Management Information Systems, Engineering, Law, Legal Operations or related field AND 8+ years experience in project management, operations, or engineering OR equivalent experience.

** Preferred Qualifications*
* + Legal degree or expierence as practicing attorney.

+ 8+ years of experience with legal operations

+ 5+ years of experience in legal technology, legal operations, or a technical delivery role in a regulated or professional-services environment.

+ Hands-on experience building on a CRM or matter-management platform, ideally Microsoft Dynamics 365, including configuration and customization rather than administration alone.

+ Demonstrated ability to work data end to end: extract it, build reporting on it, and explain what it…