Software Support Engineer

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.

Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

As our Software Support Engineer, you will join a focused engineering team developing software that drives robotic waterjet cutting systems for the food processing industry. Our applications combine real-time control, computer vision, robotics, and data-driven technologies to deliver precise, reliable solutions to customers worldwide.

You will connect Engineering with other technical teams by providing Level 3 remote support and engineering-guided solutions.

You will be part of the JBT Marel Poultry division, working on-site at the Redmond, WA location.

On a given day, you may:

Troubleshoot installed systems, reproduce field issues in our lab to help engineers find root causes, test release candidates, evaluate PC components, and maintain support documentation.

Spot recurring issues and recommend fixes that improve our products and reduce developer workload.

Occasional travel to customer sites and remote facilities may be required.

Act as a liaison between Engineering and other technical departments to provide level 3 remote support, engineering guided solutions, and technical updates.

Administer, troubleshoot, and control installed systems using remote desktop, SSH, and system error/event data.

Utilize diagnostic tools and debug files to duplicate field issues within a lab environment to assist software engineers identify the cause of the issue and steps to reproduce it.

Maintain systems support technical documentation.

Test and approve software release candidates.

Work with internal software and electrical engineers to drive improvement of our existing hardware/software stack.

Participate actively during team meetings and reach out independently to other team members to share knowledge and assist in troubleshooting.

Identify trends in issues and make recommendations for ways to eliminate or reduce high frequency issues, streamline the support process, or reduce utilization of developer time.

Requirements:

Minimum of three years' experience as a Systems Support Engineer or equivalent.

Bachelor’s Degree in Computer Science, Math, Engineering, or related field or equivalent experience preferred.

Experience providing systems support for customer-facing software products.

Linux, Unix systems administration experience.

Experience with Git version control system.

Proficiency in shell scripting.

Proficiency in at least one development language (C preferred).

Experience with installing and troubleshooting PC and other hardware components.

Experience troubleshooting basic IP networking issues.

Excellent technical and non-technical communication (oral and written) and collaboration skills.

Experience utilizing system health, performance monitoring, and software management tools.

Technical curiosity – willingness to explore and learn new technologies, patterns, and practices.

Self-motivated and able to learn and operate without supervision. Desirable

Skills:

High-level customer-facing application development in industrial systems.

Computational geometry and applied mathematics.

Computer vision (OpenCV, image processing, object detection).Industrial control systems (motion control, field buses, interfaces).Real-time operating systems (QNX preferred).Experience interfacing with AI / ML systems (integration, data flow,…