Software Support Engineer

## Software Support Engineer Apply:
US - Redmond, WA:
Full time:
Posted Today:
25324

At JBT Marel,
** what we do matters**, we know that the contribution of our employees leads to the success of our business.

Our
** purpose
* * is to transform the future of food; this guides our
** vision
* * of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our
** values
* * show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

As our Software Support Engineer, you will join a focused engineering team developing software that drives robotic waterjet cutting systems for the food processing industry. Our applications combine real-time control, computer vision, robotics, and data-driven technologies to deliver precise, reliable solutions to customers worldwide.  You will connect Engineering with other technical teams by providing Level 3 remote support and engineering-guided solutions.  

You will be part of the JBT Marel Poultry division, working on-site at the Redmond, WA location.  
** On a given day, you may:
*** Troubleshoot installed systems, reproduce field issues in our lab to help engineers find root causes, test release candidates, evaluate PC components, and maintain support documentation.
* Spot recurring issues and recommend fixes that improve our products and reduce developer workload.
* Occasional travel to customer sites and remote facilities may be required.
* Act as a liaison between Engineering and other technical departments to provide level 3 remote support, engineering guided solutions, and technical updates.
* Administer, troubleshoot, and control installed systems using remote desktop, SSH, and system error/event data.
* Utilize diagnostic tools and debug files to duplicate field issues within a lab environment to assist software engineers identify the cause of the issue and steps to reproduce it.
* Maintain systems support technical documentation.
* Test and approve software release candidates.
* Work with internal software and electrical engineers to drive improvement of our existing hardware/software stack.
* Participate actively during team meetings and reach out independently to other team members to share knowledge and assist in troubleshooting.
* Identify trends in issues and make recommendations for ways to eliminate or reduce high frequency issues, streamline the support process, or reduce utilization of developer time.
** Requirements:
*** Minimum of three years' experience as a Systems Support Engineer or equivalent.
* Bachelor’s Degree in Computer Science, Math, Engineering, or related field or equivalent experience preferred.
* Experience providing systems support for customer-facing software products.
* Linux, Unix systems administration experience.
* Experience with Git version control system.
* Proficiency in shell scripting.
* Proficiency in at least one development language (C preferred).
* Experience with installing and troubleshooting PC and other hardware components.
* Experience troubleshooting basic IP networking issues.
* Excellent technical and non-technical communication (oral and written) and collaboration skills.
* Experience utilizing system health, performance monitoring, and software management tools.
* Technical curiosity – willingness to explore and learn new technologies, patterns, and practices.
* Self-motivated and able to learn and operate without supervision.  
** Desirable

Skills:

*** High-level customer-facing application development in industrial systems.
* Computational geometry and applied mathematics.
* Computer vision (OpenCV, image processing, object detection).
* Industrial…