System Administrator Job Redmond area,Washington USA,Language/Bilingual

Ask IT Consulting Inc. envisions itself as a leader in IT services and staffing in the coming years. With strong dedication and commitment from our employees, we aim to surpass our competitors by establishing a wider media marketing channel and building better connections with clients.

Job Description

General Responsibilities

Build technical skills of Support Engineers by providing technical guidance and mentoring.

Conduct case review meetings at least once a week.

Oversee new hire training and ramp-up processes.

Partner with Team Managers to maintain healthy backlogs and manage idle cases.

Guide Support Engineers on processes related to escalations, bugs, Knowledge Bases, Solution Objects, case documentation, call transfer, etc.

Identify and communicate the top five to ten issues to the appropriate sources.

Manage idle cases to meet targets.

Engage in hands-on case wellness, recovery, and action planning with Senior Technicians and Support Engineers.

Reduce the number of repeat callers by setting up follow-up commitments and maintaining case ownership.

Customer Service/Technical Skills

Minimum of 2+ years experience in technical troubleshooting, preferably at the enterprise level.

Ability to adapt behavior and communication style to accommodate diverse working styles and perspectives.

Ability to make timely, practical, and cost-effective decisions and influence others to do the same.

Skill in structuring and interpreting solutions to complex problems and drawing informed conclusions.

Ability to coach and develop technology teams through ongoing coaching and behavioral feedback.

Implement architectural improvements submitted by Microsoft to enhance performance.

Effectively coach team and individual goals, hold team members accountable, and provide feedback to supervisors.

Interact professionally with executive-level customers internally and externally.

Be flexible to handle projects and tasks beyond the specific job description as needed.

Preferred Certification Requirements After Hire

All technical queues should have:

Latest available certifications in supported technologies.
Exam 70-346:
Managing Office 365 Identities and Requirements.
Exam 70-347:
Enabling Office 365 Services.

Note:

Certification exams are updated periodically. The list will be reviewed every 6 months and updated as appropriate.

Preferred IT Competencies

Knowledge &

Skills required:

Understanding of networking concepts, DNS, routing, DHCP, firewalls, load balancers, and related hardware.
Basic understanding of Windows Server 2008/2012.
Experience or knowledge of on-premise Exchange 2007/2010/2013/2015.
Knowledge of autodiscover, Outlook connectivity, OWA, Active Sync, MRM, Public folders, EWS, Free-Busy, Mail routing, SMTP relay, Recipient configuration, e-discovery, and Discovery search (preferred).
Strong interpersonal and communication skills, both written and verbal, with proficiency in the target language for professional communication.

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