Business Manager For Events - Redmond, Wa

BUSINESS MANAGER FOR EVENTS - REDMOND, WA

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As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies—across all industries—under one roof.

Salary: $95,000 – $100,000 /year
Pay Grade: 14

The Business Manager is responsible for leading a group of planners within the Eventions Team. This role supports all logistics and operational activities  Business Manager ensures team readiness, deliverables, and service level agreements. Management responsibilities include providing daily supervision, guidance, and support to the team, as well as maintaining a strong knowledge of each program to ensure alignment across centers. The role is responsible for managing strong client relationships and working closely with stakeholders on strategizing, planning, and implementing new processes across teams.

• Partner with global stakeholders across Eventions and other segments and maintain strong knowledge of the various programs ensuring cohesion and customization as needed.
• Develop & propose operational processes & procedures by analyzing business needs & goals at a daily program & operational level. Additionally, maintain all necessary role‑specific documentation, including but not limited to email templates, training manuals, and SharePoint sites.
• Initiate and strategic planning to keep pace with industry growth, the number of supported sites, and evolving customer and stakeholder needs.
• Maintain top‑quality hospitality vendors; establishing efficient processes to ensure consistent and seamless experiences for our guests (technical assistance, catering, transportation, interpretation, dinner reservations, furniture changes, etc.).
• Manage high‑level non‑briefing events and projects, ensuring all necessary logistical arrangements are made to support the event (space planning, coordinating vendor services including catering, A/V etc.).
• Organize & manage updates of key information & resources in One Note & on SharePoint, sharing updates with the team & stakeholders as needed.
• Thoroughly understand internal tool & reporting features, acting as the team liaison for all questions, concerns & new feature requests.
• Nurture long‑term relationships among clients, stakeholders, and vendor teams, fostering a strong team alliance & driving collaboration across our centers.
• Other duties as assigned.

• Management of the Planner Teams, overseeing the day‑to‑day support and service levels.
• Responsible for the staffing plan, including interviewing, hiring, transferring & termination, as well as payroll, scheduling, and back‑up plans.
• Manage the onboarding and training of new planners, as well as awareness training for other teams.
• Perform all talent management functions for the department, including onboarding readiness, monitoring & managing performance, establishing KPIs and delivering performance appraisals.
• Oversee that inventory, metrics & reporting are tracked and calculated efficiently, ensuring they can be used in business reviews to leadership.

• Bachelor’s degree or equivalent experience.
• Extensive experience with Microsoft Office Suite and current on Microsoft Industry Trends.
• Able to quickly learn new tools/software.
• 3‑5 years of experience in Customer Service.
• 3 years of experience planning executive events; experience planning business events such as product releases, trade shows, conferences, etc. If not large, must have experience planning several high‑level events at once.
• Event planning certification such as CMP or CSEP is a plus, especially if no event planning experience.
• Extremely professional and client focused. Able to interact with all levels of business clients.
• Strong leadership, interpersonal and customer service skills.
• Excellent communication skills are a must (both verbal & written).
• Must be process oriented, organized and have attention to detail, yet also be flexible.
• Self‑motivated and able to…