Resort Director - Trilogy at Redmond Ridge; Redmond, WA

Resort Director - Trilogy at Redmond Ridge (Redmond, WA)

We are seeking an experienced and dynamic Resort Director to provide strategic leadership and operational oversight for all Cascade Club departments.

We are offering benefits after 60 days and a starting compensation range of $125,000 - $130,000 annually.

• Provide executive leadership for all Cascade Club operations, staff, and facilities.
• Foster a strong sense of community by building meaningful relationships with residents, guests, Board members, and staff.
• Serve as a key liaison between HOAMCO, the Residential Community Association (RCA), all Club department leaders, and Board members.
• Collaborate with the Board on goal setting and strategic planning for all Club operations.

• Oversee daily operations of all Club departments to ensure service excellence and operational efficiency.
• Establish and monitor performance metrics (KPI's) to support member satisfaction and financial goals.
• Lead annual budget development and oversee ongoing financial performance, including monthly reporting and variance analysis.
• Review invoices, contracts, and service agreements to ensure fiscal responsibility and quality service delivery.

• Directly supervise Club department leaders and provide oversight for all Club staff.
• Lead hiring, training, performance management, and professional development initiatives.
• Coordinate and facilitate regular staff and leadership meetings.
• Promote a positive, professional, and accountable workplace culture.

• Maintain transparent, timely, and professional communication with the Board, committees, residents, and vendors.
• Attend Board, committee, and community meetings as required.
• Ensure compliance with governing documents, community standards, and applicable laws.
• Collaborate on community communications to ensure accuracy and timely distribution.

• Support risk management and insurance compliance efforts.
• Partner with RCA Leadership to facilitate long‑range and strategic planning initiatives.
• Leverage company and vendor resources to implement Board directives and community objectives.

• Minimum 5 years of progressive leadership experience in resort, club, or hospitality management.
• Proven ability to manage complex operations with a strong focus on service excellence.
• Demonstrated financial acumen, including budgeting, forecasting, and cost control.
• Exceptional communication, leadership, and relationship‑building skills.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field required.

Since 1991, HOAMCO has been a leader in community association management, currently managing over 600 communities across six states. We value teamwork, integrity, and exceptional service. This is an exciting opportunity to lead a premier resort‑style community while being supported by a growing organization that values professional development, innovation, and meaningful impact.