Area Delivery Leader – Telecommunications, Media and Gaming

Overview

AI First Consulting leverages AI within business operations and IT delivery for efficiency and speed to value. Passion for learning and growing AI skillsets, curious mindset to AI and interest in transforming existing approaches. Managers deliver success through empowerment and accountability by modeling, coaching, and caring.

Develops, orchestrates, and executes comprehensive Consulting market plan for a mid‑size geography by prioritizing teams’ solutions in line with global strategy and enterprise business using knowledge of local market and customer business. Establishes and drives orchestration across Enterprise Operating Unit (EOU) on strategic and top‑tier accounts to ensure alignment on account strategy. Establishes rhythms across enterprise that facilitate collaboration on strategic, top‑tier, and consumption goals.

Establishes regular cadence with Chief Officers (CXOs) and may work with customer Chief Executive Officers (CEOs). Provides advice and coaching on how best to leverage and orchestrate company processes, assets, and intellectual property (IP) around strategic digital transformation approaches, high‑level deal design and project delivery, and Support services (e.g., Premier, Unified), using skills and past experience.

• Execute through a variety of teams, directly and indirectly, influencing for successful outcomes.
• Implement operational processes to drive continuous improvement of team performance (e.g., closed‑loop sales campaigns, project quality reviews, root‑cause analysis for support issues) using learnings from successes and failures.
• Provide inputs into both Regional and Enterprise Consulting business reviews, priority setting, and annual business planning processes for a midsize area.
• Manage and align regional and global resources through account planning.
• Design and manage all elements of Consulting profit and loss (P&L) to balance resources and achieve all metrics.
• Establish and monitor local budgets for a midsize geography to drive revenue targets (e.g., sales revenue, delivery, consumption).
• Manage profits and losses (P&Ls) for the Consulting organization, and consider impact of decisions on the overall subsidiary P&Ls as a member of the Leadership Team.
• Ensure optimal deployment of resources (e.g., investing, diverting) throughout the fiscal year.
• Ensure positive customer experience from the planning and monitoring phases through the execution phase and support lifecycle, through the alignment of the right resources at the right time for customers within geographic areas.
• Build organizational and people capability for the future through coaching, engagement, and talent management for a team of direct report leaders, while also leveraging a deep understanding of market trends and customer needs/expectations.
• Execute and implement the established capability strategy.
• Influence peer Consulting Managements to help accelerate organizational maturity by role modeling capabilities and making best practices available to others.
• Develop and advocate a learning culture within the organization and prioritize learning and deepening of capability as key elements of success for every role.
• Create and execute talent agenda in partnership with peer group leaders and Human Resources to facilitate moving talent across organizations to accelerate growth.
• Orchestrate across units.
• Ensure appropriate recognition for talent and opportunity creation for team.
• Drive an inclusive environment by engaging all Consulting employees within assigned geography (e.g., mid‑size) regardless of reporting structure.
• Create a culture that enables employees to do their best work through cross‑functional collaboration and appreciation of diversity.
• Champion and implement the diversity and inclusion strategy for the Consulting organization.

• Bachelor’s Degree in Computer Science, Engineering, or related field AND 12 years technology‑related, business, professional services, consulting, and sales experience OR equivalent experience.
• Bachelor’s Degree in Computer Science, Engineering, or related field AND 15 years technology‑related, business, professional services, consulting, and sales experience OR equivalent experience.
• 10 years people management experience, including leading managers of managers in a matrixed environment.
• 8 years experience within the Telecommunications, Media or Gaming industry.
• Experience with AI technology usage and implementation.
• 15 years experience in sales/selling.
• 4 years account management experience.
• 8 years project management and delivery oversight experience for complex, enterprise customers with Chief Officer (CXO)-level visibility and material impact on the company.

Microsoft