Director of Marketing Operations & Growth Systems

Job d:

Location:

United States, Washington, Redmond Salary: USD $130,900 - $251,900 per year

Employment type:

Full-Time Work site: 3 days / week in-office

Role type:
People Manager Travel:
Less than 25%
Profession:
Marketing Discipline:
Marketing Technology Company:
Microsoft Overview At  Microsoft Advertising we create innovative technology for a conversational, personalized, and agentic era.

Our commitment to more private and personalized advertising experiences means building globally scaled platforms that ensure performance, trust, and business growth. We do this by harnessing the full power of AI and our unique audience intelligence to make delivering personalized advertising for any outcome simple, including unparalleled access to Microsoft's high intent, highly engaged audiences across Copilot, Bing, Xbox, Gaming, MSN, Outlook, Edge, Linked In, Windows, and high-quality supply from publishers.

The Director of Marketing Operations & Growth Systems leads the operating engine of Microsoft Advertising (MSA) Marketing. That engine is the people, processes, platforms and data that turn marketing investment into pipeline and revenue. This person owns three connected areas:

Marketing operations: the operating model, planning rhythm, workflows and governance that let marketing teams execute well wth systems: the marketing technology stack, data and automation that power campaigns and the full lead lifecycle. This covers capture, enrichment, scoring and routing through to handoff to Sales.

Transformation: modernizing how marketing works, including using AI and agents where they clearly improve speed, quality or results.

The role sits within the MSA Marketing Strategy, Growth & Operations team. It serves Brand, Events, Customer & Partner, and Growth Marketing, and it partners closely with Marketing Science, Sales, Finance, Product and Engineering. This leader manages a team of marketing operations and marketing technology managers. They are the single point of accountability for how marketing work gets done and how it converts into business growth.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50- mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least three days per week. This expectation is subject to local law and may vary by jurisdiction.

Responsibilities Marketing operations strategy:
Defines and runs the operating model for MSA Marketing, including planning, intake, workflow, campaign execution standards and operating rhythm. Uses modern AI and automation capabilities to accelerate process design, documentation, alignment and execution, while making sure teams across Brand, Events, Customer & Partner, and Growth Marketing work from shared processes, systems and data.

Marketing transformation:
Sets and drives the roadmap to modernize how Marketing plans, builds, runs and measures its work, applying AI and automation where they deliver measurable gains. Operates as a tech-forward, early adopter who actively explores emerging AI, agentic and automation capabilities, models their use in day-to-day work, and identifies opportunities to improve how the broader organization operates. Moves from pilots to scaled adoption, with clear business cases and measured productivity and performance gains.

Automated and agentic workflows:
Partners with Engineering and Product to design, build and launch automated workflows and AI agents. Examples include campaign planning assistants and marketing tactic tools that cut cycle time and manual effort.

Lead generation and lifecycle management:
Owns the end-to-end lead strategy and framework: lead capture, enrichment, scoring, routing, nurture and handoff to Sales. Defines lead stages, service-level agreements and conversion standards with Sales so pipeline is trusted and acted on.

Lead acquisition, quality and conversion:
Partners across Growth Marketing and Sales to improve customer and lead acquisition, lead volume, quality and speed-to-sale through audience and channel optimization,…