Leasing Professional, Real Estate​/Property

SUMMARY

The Leasing Consultant is the Residential sales representative whose primary duties are to greet clients, present professionally the features and benefits of their assigned property, and properly secure lease agreements from qualified persons. As a key employee liaison between all guests of the community and ownership, the Leasing Consultant must have leasing experience in the multi‑family industry, be familiar with using computer software for various tasks, and possess a proven track record in sales and leasing, excellent interpersonal skills and strong communication.

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Ensure that all vacant or to be shown units are locked and unlocked as needed and that the surrounding areas are in "model" condition.
• Show units to prospects and follow up on daily traffic.
• Prepare all lease documents.
• Have prospect complete application and secure deposit in accordance with company procedures and Fair Housing requirements.
• Conduct all business in accordance with RKW's policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.
• Update availability report and process applications for approval (e.g., credit check, background check, and rental history).
• Submit processed applications to the Property Manager for approval and follow up with applicants regarding status.
• Ensure apartment is ready for resident to move‑in on agreed date.
• Immediately follow up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect's needs.
• Maintain thorough product knowledge of the property, sister properties and competitors.
• Secure new resident(s) signature(s) on appropriate paperwork prior to move‑in and orient new residents to the community.
• Assist with the renewal program, including sending renewal letters and preparing renewals.
• Open the leasing office daily, ensuring cleanliness, preparing refreshments for potential guests, taking phones off overnight service, and checking and responding to voicemail.
• Utilize proper phone etiquette for all incoming and outgoing calls made to residents. All calls should be clear and professional.
• Report any violations of the rules and regulations that are noticed at any time.
• Observe precautions required to protect residents, guests and property, and report damage, theft, and found articles to supervisors.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Close out work orders daily, weekly, monthly and follow up with residents to ensure everything has been completed.
• Coordinate with office administrative staff to maintain and update all resident information in the computer database.
• Assist in developing and implementing effective marketing strategies to increase property traffic and internet leads.
• Post and update social media advertisements and ensure maximum property visibility.
• Assist with property and resident events.

• High School Diploma with two years of leasing experience.
• Employee must be able to communicate in English.
• Position requires excellent leasing and closing skills; the person must have computer skills and be organized.
• Operate telephone, personal computer/keyboard, Microsoft Office (Word and Outlook), and community software.
• Ability to understand and explain lease documents.
• Ability to sell the property's products and services to prospects.
• Ability to work a flexible schedule, including evenings and weekends.
• Comply with expectations as demonstrated in the employee handbook.

• Some lifting; typically 25 lbs. or less.
• Ability to climb up to four flights of stairs to access units.
• Ability to walk several acres to tour the community.
• Ability to stand for long periods.
• Ability to sit at a desk for long periods.
• This is a drug‑free workplace.