Assistant Director of Operations

Salary Range: $ To $ Annually

Job Title:
Assistant Director of Operations, Supreme Dumplings

Location:
Redmond, WA | Corporate Office | National Travel Required

Pay Range:
$119,000 to $129,000 annually + potential participation in bonus program

Actual compensation will be determined based on experience, skills, and internal equity.

Employment Type:
Full Time | Salaried, Exempt

At Supreme Dumplings
, we proudly deliver moments of joy to our guests, team members, and the communities we serve. We are dedicated to providing authentic Xiao Long Bao and other small bites of happiness through exceptional quality, service, and value.

Our Taiwanese restaurant concept is deeply rooted in tradition and craftsmanship. Our specialty,
Xiao Long Bao (小籠包), is carefully crafted using traditional techniques to deliver an authentic dining experience.

As part of Kizuki International LLC, Supreme Dumplings continues to expand across multiple markets while maintaining our commitment to culinary excellence, operational consistency, and exceptional hospitality.

The Assistant Director of Operations is a senior operational leader responsible for overseeing and supporting Supreme Dumplings locations nationwide, driving financial performance, operational excellence, and leadership development across the brand.

Reporting to the Director of Operations, this position works directly with District Managers, General Managers, Regional Kitchen Managers and restaurant teams to ensure operational standards are consistently executed.

Based at our Redmond Corporate Office
, this is a hands on, field focused leadership position requiring national travel, a strong operational presence, the ability to identify and correct performance gaps, and a commitment to developing high performing restaurant teams.

Multi Unit Operational Leadership

• Oversee daily operations and performance across assigned Supreme Dumplings locations nationwide.
• Lead, coach, and hold District Managers and General Managers accountable for operational standards and business results.
• Conduct regular restaurant visits, operational audits, and performance reviews.
• Identify operational challenges, implement corrective action plans, and ensure sustainable improvements.
• Support new restaurant openings, operational transitions, and brand expansion initiatives.

Financial Performance & Profitability

• Drive restaurant profitability through disciplined labor management, food cost controls, and operational efficiency.
• Analyze P&L statements, sales trends, labor performance, and controllable expenses.
• Ensure accurate sales forecasting, staffing plans, inventory management, and financial reporting.
• Identify opportunities to improve margins, increase productivity, and eliminate unnecessary expenses.
• Hold restaurant leadership accountable for achieving established financial targets.

Leadership Development & Accountability

• Recruit, develop, mentor, and evaluate District Managers, General Managers, and emerging leaders.
• Establish clear performance expectations and follow through on measurable results.
• Build leadership succession plans and strengthen internal management development.
• Foster a culture of accountability, teamwork, professionalism, and continuous improvement.
• Address performance concerns proactively while maintaining a positive and respectful workplace.

Guest Experience & Brand Standards

• Ensure consistent execution of Supreme Dumplings hospitality, food quality, and service standards.
• Monitor guest feedback, restaurant evaluations, and service performance.
• Partner with restaurant leadership to resolve recurring guest experience challenges.
• Work directly alongside restaurant teams to reinforce standards…