Driven Retail Store Manager - Customer-Centric

We are currently looking for the right

Retail Store Manager

to join our Team!

$25.00 to $ 29.00 per hour

In addition to the hourly rate our Retail Store Managers can earn a very lucrative monthly bonus, contributing to a major portion of a Retail Store Managers total yearly income.

Reports to:
District Manager

Supervisory Responsibility: Assistant Store Manager(s), Pawnbrokers or Sales and Loan Associates

Position Summary:
Accountable for the day-to-day operations of the store, promotes a positive and productive environment with adherence to
company policies and procedures. Leads, coaches and develops store employees, and recruits and retains top talent.
Maximizes financial goals and manages Customer Relations and Customer Satisfaction. By leading by example and promoting
our company values, the Store Manager sets the tone for a customer-centric environment. Analyzes shop’s financial statements
to ensure financial goals are met, makes adjustments as necessary. Commits to company asset protection through inventory
control, following policies and procedures and securing customer loans. With the use of internal and external marketing tools,
promotes store and targets new customer acquisition.

General Duties and Responsibilities:
1. Facilitates a customer-centric environment by engaging customers in a friendly and professional manner and rapidly
addressing customer issues.
2. Provides exceptional leadership by directing daily operations, talent management, training, team building and
oversight of employee development.
3. Recruits top talent, sourcing candidates through company-prescribed channels.
4. Performs management-level opening and closing procedures, including but not limited to, counting cash drawers,
merchandise and ensuring all procedures are followed to ensure protection of assets.
5. Ensures asset protection through inventory control, property safety procedures, documentation and securing
customer loans.
6. Administers processes and procedures within the store, which include inventory, managing loans, merchandising,
store presentation, store systems, bank deposits and FSC reporting.
7. Independently receive, evaluate, lift, carry, move, and secure customer merchandise as part of pawn, buy, and retail
transactions
8. Evaluates store financial statements and drives profitability through communication and goal setting.
9. Ensures that operating standards meet or exceed First Cash standards.
10. Monitors loan qualification and buy processes to ensure value and integrity of all loans issued.
11. Completes assigned tasks and training for self-development as requested.
12. Communicates clearly and precisely to employees to ensure that employees understand store mission, profit
objectives, and company policies and procedures.
13. Remains up to date on product knowledge.
14. Conducts inventory transfers and make remote bank deposits.
15. Partners with Human Resources to administer progressive discipline within company-prescribed guidelines.
16. Other related duties as assigned.

Minimum Qualifications:

• Given the critical nature of this role to our business operations, regular attendance and punctuality are essential
functions of this role.

• High School Diploma or GED (or equivalent experience)

• Minimum 18 years of age (
* WA ONLY: Minimum 21 years of age)

• Must have valid driver’s license

• Demonstrated ability to effectively supervise others

• Previous people management experience

• Entrepreneurial spirit

• Strong desire to work, serve customers and work with people; team oriented
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Updated 2026

• Ability to multi-task in a fast-paced environment

• Cash handling experience required

• High energy sales personality with knowledge of jewelry and general merchandise

• Detailed oriented with strong organizational skills

• Solid written…