Lead Plumber

Benefits:

* 401(k)

* Bonus based on performance

* Company car

* Competitive salary

* Dental insurance

* Free uniforms

* Health insurance

* Opportunity for advancement

* Paid time off

* Signing bonus

* Training & development

* Vision insurance

Job Title:

Lead Plumber

Location:

Positions available serving the Redmond, Sammamish, Kirkland and Woodinville areas.

Job Type: Full-Time (Some nights and weekends required)

Company:
Benjamin Franklin Plumbing of Redmond

About the Role

Benjamin Franklin Plumbing of Redmond is seeking a highly skilled Lead Plumber to guide, support, and develop our team of residential service plumbers while also performing daily plumbing work as a key contributor in the field.

This is a working leadership role. You will spend part of your time running calls, diagnosing issues, serving customers, and modeling best-in-class workmanship and the rest will focus on managing & coaching plumbers, owning performance metrics, training the team, and driving consistency across field operations.

We're looking for a leader who leads by example: technically strong, customer-centered, highly reliable, and passionate about helping other plumbers grow.

Responsibilities

Leadership & Team Management

* Supervise, mentor, and support a team of residential service plumbers

* Hold daily or weekly field meetings to communicate goals, updates, and expectations

* Own key performance indicators (KPIs), including:

* Revenue and ticket goals

* Conversion rates

* Membership sales

* Warranty/quality performance

* Customer satisfaction scores

* Provide regular coaching through ride-alongs, quality audits, and real-time field support

* Support hiring, onboarding, and training of new plumbers

* Promote a culture of safety, professionalism, and accountability

Training & Development

* Deliver hands-on technical training and troubleshooting support

* Develop plumbers' skills in communication, customer service, pricing, and workflow efficiency

* Identify performance issues and create improvement plans

* Lead training sessions on new technologies, best practices, and company procedures

Working Plumber Responsibilities (Primary Function)

* Run customer appointments daily, serving as a working field leader

* Diagnose and repair residential plumbing issues, including

* Provide clear and professional communication of problems, solutions, and pricing

* Maintain clean, safe worksites and represent the company with professionalism in every home

* Support emergency or escalated calls requiring advanced technical expertise

Operations

* Coordinate with dispatch and office staff to ensure scheduling efficiency and team productivity

* Ensure accurate documentation of work performed, materials used, and customer notes

* Maintain company vehicles, equipment, and tools in top condition

What We're Looking For

* Washington State PL01 or PL02 License (required)

* 5+ years of residential plumbing service experience

* Prior leadership, training, or lead-tech experience strongly preferred

* Demonstrated ability to coach, motivate, and hold team members accountable

* Strong customer service and communication skills

* High standards of integrity, reliability, and punctuality

* Comfortable using Service Titan

* Valid driver's license and clean driving record

* Ability to pass background check and drug screening

Compensation & Benefits

* Competitive hourly base pay plus performance-based incentive / commission

* Additional compensation tied to team performance and KPI achievement

* Company vehicle, tools, uniforms, and equipment

* PTO, paid holidays, and benefits (if applicable)

* Signing bonus for the right applicant

Why Join Benjamin Franklin Plumbing of Redmond?

* A culture grounded in integrity, punctuality, and exceptional workmanship

* Leadership that supports your growth and values your expertise

* Opportunity to directly influence the success and development of a high-performing team

* A growing company with room for advancement