Service Advisor

Service Advisor# Service Advisor Hot Job Del Amo Motorsports of Redondo Beach - REDONDO BEACH, CA 90278## Overview Salary Range $18.00 - $20.00 Base+Commission/month## Description Leading power sports dealership in Redondo Beach, CA is looking for a Service Advisor with experience in the Automobile or Power sports Industry. This dealership has a reputation built on quality work, and we are in search of hiring a like minded individual.

Candidates must be honest, self-driven, results-oriented, with a positive outlook, and a clear focus on the highest of customer service standards. This is your chance to join a team who is leading the industry with our fun, friendly work environment and offering fantastic income opportunities to the right candidate.
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* ESSENTIAL FUNCTIONS:

****(The following duties for the position listed shall include but not limited to)
*** Greet every customer that walks in immediately.
* Provide a high level of customer service in a courteous and professional manner.
* Proper write up of customer concerns.  + includes: walk around, vin check for recalls and warranty status, must have accurate  + information on R.O.., up sell
* Perform open R.O. follow up.  + includes special order follow up, dispatch, calling closed out R.O.s, inform customer of progress.
* Close out all R.O.s as they are turned in.
* Perform QC check on all closed out R.O. s  + including: vehicle is clean and work is performed properly
* Perform follow up calls on previous days R.O.s
* Perform cold calls on open recall reports: all manufacturers.
* Continuous training with online training (or other sources) from manufacturers.
* Maintain a positive work environment with customers and employees.
** LESS
- ESSENTIAL FUNCTIONS:

*** Communicate with the service manager or upper management any customer or employee related concerns.
* Dispatch R.O.s as needed.
* Clean counter and surrounding area.
* Review service schedule for next available schedule dates for walk in work.
* Set/estimate appointments for all call in customers wanting to bring unit in
* Call customers who have appointments for the next day, and confirm if they are dropping unit off.
* Comeback logs needs to be updated as R.O is written and make an additional copy to be turned into Service Administrator.
* Text end of day numbers to owners and appropriate management: customer, internal and warranty, and total labor.
* Abide by all dealership policies pertaining to the department including general housekeeping.
* Follow company dress code and be well groomed at all times.
* Any other specific duties deemed necessary for the overall success of the department and the dealership as a whole.
** PHYSICAL DEMANDS:
*** Employee will predominantly be walking or standing.
* Required to be able to talk and hear, and use hands and fingers to handle or feel;
* Reach with hands and arms;
* Climb or balance; and stoop, kneel, crouch, or crawl.
* Frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
* Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.## Qualifications
** QUALIFICATIONS
* ** High School degree or equivalent.
* Strong background in the Motorsports industry.
* Prefer interest or experience in Motorsports industry.
* Creative problem solving skills with the ability to think strategically and act tactically.
* Highly organized with ability to multi-task across multiple projects; excellent project management skills and attention to detail.
* Requires excellent communication skills to deal with customers and employees.
* Ability to work well under pressure in fast-paced environment with multiple deadlines.
* Proficiency with Microsoft Office applications, including MSWord, Excel, and PowerPoint or the equivalent, is expected.