EyeCare Advisor

Apply for the Lens Crafters – Eye Care Advisor role at Lens Crafters.

Join our team at Lens Crafters, a leading vision care provider dedicated to pairing cutting‑edge technology with a truly personal approach to eye care.

The Eye Care Advisor creates exceptional value by delivering the Lens Crafters Experience and ensuring every patient receives the highest quality optometric care.

• Greets customers promptly, within 30 seconds.
• Answers the telephone within three rings in a friendly manner.
• Explains all required paperwork, tests, products and services.
• Reviews prescriptions and patient information carefully; consults with Optician, Managing Doctor or Retail Management as needed.
• Shows patience and courtesy to indecisive or difficult customers.
• Performs work accurately under time pressure and high customer volume.
• Identifies unsatisfied customers and resolves issues quickly.
• Demonstrates knowledge of scheduling procedures and computer operation.
• Manages patient records in an HIPAA‑compliant manner.
• Places contact lens orders, processes shipments and submits invoices.
• Operates the POS system accurately and handles all payment types securely.
• Explains “One Hour” processing and expected delivery times.
• Maintains store appearance and visual displays as per guidelines.
• Ensures a safe working environment for all associates and patients.
• Adapts quickly to promotion changes with appropriate staff communications.
• Provides product knowledge and assists customers in selecting frames and lenses.
• Performs pre‑examination testing, explains measurements and educates patients on contact lens care.
• Maintains and disinfects contact lens inventory and supports the Optometrist clinically.

• High school graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communication and listening abilities.
• Problem‑solving skills.
• Familiarity with cash registers, computers and calculators.
• Organizational skills.
• Sales skills and basic math proficiency.
• Knowledge of office and store merchandise.

• Experience in customer service, retail and/or optical settings.
• Strong interpersonal skills.

• Pay Range: $18.12 – $26.13 per hour.
• Competitive bonus and/or commission plan.
• Health care, retirement savings, paid time off/vacation and employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.