Sales Associate Part-Time - Redondo

Direct Supervisor: Studio Manager
Status: Hourly non-exempt
Location: 90277

West Coast Fitness is a leading franchisee of Orange theory Fitness with 50+ studios in Los Angeles, San Francisco’s Bay area, and Ohio. Our mission is to lead, support, and inspire the Orange Passion. We focus on our amazing and talented team, emphasizing the 3 Cs of Success – Clarity, Communication, and Collaboration. We strive to grow future leaders with an inclusive, enthusiastic, and empathetic atmosphere.

Established in Los Angeles, CA, in 2014, WCF builds teams that break records and expand our reach, many of our original teams still with us today.

Orange theory Fitness is led by highly skilled coaches and offers a heart‑rate‑based, total‑body group workout that incorporates endurance, strength, and power elements with treadmills, rowing machines, TRX, free weights, and more. The combination of science, coaching, and technology guarantees maximum results, more energy, visible toning, a supercharged metabolism, and MORE confidence to deliver you MORE LIFE.

If you consider yourself the life of the party, can command a room, spark conversations, and enjoy healthy competition, consider becoming a Sales Associate with us! Our Sales Associates are the first responders and the face of each studio, keeping members coming back with a smile. Though this sales‑heavy role has high expectations, the focus remains on member experience. This role suits those with a passion for health and wellness, who love top‑notch service and are goal‑oriented.

The Sales Associate meets and exceeds all key performance sales indicators, including membership sales and renewals, retail and concession sales. Through exemplary customer service, Sales Associates also drive membership retention, maximize workout traffic, and maintain a positive, safe, fun studio environment.

• Cultivate genuine, experience‑focused connections with members and guests, including answering questions, resolving concerns, and ongoing outreach regarding membership status
• Ensure a friendly, helpful, and inclusive experience for all members and guests
• Deliver an exceptional and versatile sales and service experience to all members and guests
• Demonstrate commitment to a safe and clean studio environment for members and guests
• Perform telephone inquiries, follow‑up calls, and customer care calls
• Host Orange theory Studio tours with prospects and/or fitness program holders
• Greet members and guests promptly, enthusiastically, and with a smile to create a friendly, positive environment upon entry
• Maintain an organized and clean work environment
• Respond immediately to member requests, inquiries, and concerns
• Execute proper onboarding of all Orange theory members through the completion of essential Client Intake and Membership Agreement forms
• Attend and participate in all relevant Orange theory training programs, events, and meetings
• Establish and maintain an effective referral program
• Accurately follow the daily studio cleaning checklist (pre/during/post shift activities)
• Maintain an organized and clean lobby/front desk area
• Process accurate credit card transactions
• Perform follow‑up and follow‑through activities with all prospective clients
• Work closely with the Fitness Team to ensure that processes are fulfilled

• Previous sales experience with strong sales prowess (experience in a quota‑bearing structure highly preferred)
• Excellent verbal and written communication skills
• Ability to multi‑task and excel in a fast‑paced environment
• Functional computer skills required Microsoft Office (Word, Excel), general site navigation, in‑depth reporting, and data entry
• Flexibility to work daytime, evening, holiday, and/or weekend hours as needed
• Ability to work and function in an ORANGE TEAM environment (Orange is more than a color, it’s an attitude)
• High school diploma
• Health and fitness‑minded individuals highly preferred

• Competitive hourly wage
• Performance bonuses based on weekly, monthly, individual, and team sales goals
• Medical, Dental, and Vision (based on full‑time hours)
• 401k (based on full‑time hours)
• Access to all Orange theory…