Domestic Account Manager

Manages and grows relationships with domestic customers to drive revenue growth and market expansion in the United States. Combines strategic account management for distributors and direct customers, and new business development to acquire new customers.

• Develop and execute strategic account plans for distributors and direct customers with growth targets, key initiatives, stakeholder mapping, and competitive analysis
• Conduct quarterly business reviews (QBRs) with assigned customers to review performance, discuss needs, and identify opportunities
• Map buying centers and build relationships with multiple stakeholders (lab directors, procurement, C-suite)
• Identify expansion opportunities (new products, new departments, volume growth, contract renewals)
• Conduct on-site customer visits (2-4 per year)
• Coordinate with Technical Product Support and Marketing on technical needs and training
• Monitor account health and proactively address risks (competitive threats, service issues, budget changes)
• Negotiate pricing, contracts, and terms for large opportunities
• Serve as executive sponsor and primary relationship owner for large distributor accounts

• Identify and qualify new domestic customer opportunities (hospitals, reference labs, POC clinics, distributors)
• Conduct discovery calls and needs assessments with prospects
• Deliver product and sales presentations; develop proposals and respond to RFPs
• Negotiate contracts and close new business
• Maintain complete customer, opportunity, forecast, and activity records in the company CRM.
• Participate in weekly pipeline and forecast reviews, explaining material changes with account-level evidence.
• Use the company’s account-tiering and ownership rules to prioritize time and travel.

• Bachelor’s degree in business, life sciences, or a related discipline preferred; equivalent relevant experience will be considered
• Valid driver’s license and ability to travel as required

• 5+ years of successful account management, sales, business development, or customer-facing
• commercial experience in a technical B2B environment
• Experience in IVD, clinical laboratories, medical devices, diagnostics, life sciences, or another regulated technical
• market is strongly preferred. Equivalent experience with complex recurring products will be considered
• Evidence of growing and retaining customer accounts, managing a pipeline, forecasting, and negotiating
• commercial terms
• Ability to communicate credibly with laboratory, quality, procurement, technical, and commercial stakeholders.
• Practical CRM proficiency and strong written, presentation, spreadsheet, and follow-through skills.

• Hub Spot CRM (or similar CRM platform)
• Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Sales tools (Linked In Sales Navigator, Apollo.io, or similar)

• Assigned customers are retained, supported, and grown against agreed revenue and retention goals.
• Priority accounts have current plans, relationship maps, clear next steps, and visible risk or expansion actions.
• The forecast is timely, evidence-based, and accurate enough to support business decisions.
• New opportunities are qualified, advanced, and handed off effectively with Technical Support, Customer Service, and Marketing partners.
• Customer feedback and recurring friction are captured and translated into commercial or product actions.

Quantimetrix, located in Redondo Beach, California, is a family-owned company that designs, develops, and manufactures clinical laboratory quality controls. For nearly 50 years, we have delivered industry-leading products and services to the medical community.

• Medical, Dental and Vision options
• Employer Paid Life Insurance and AD&D
• Additional Voluntary Life insurance and Disability (Guaranteed issue for the 30 days)
• Free Training resources and Certification programs
• Adoptions Assistance
• FSA and HSA
• Market place for large company discounts (Travel, auto, shopping, entertainment and various services)
• Cell Phone discounts (Verizon and AT&T)
• Employee Assistance program and nurse line 24/7
• Telemedicine options with insurance plans